Apple Refused Warranty for My iPad Pro M4 Screen That Broke Easily
I have an iPad Pro (M4). While removing it from its Spigen Air Case for routine inspection and cleaning, the inner screen broke. Since the device is still under Apple warranty, I took it to my local Apple distributor and service center (CEPA Gürgençler – Türkiye). After inspection, I was told that any kind of screen break—regardless of the cause—is considered user error, and therefore, my warranty is void according to Apple. I believe Apple and its service centers follow a policy that is highly unethical and not consumer-friendly. If the inner screen of a high-priced iPad can break under comically minimal stress, that is not a problem the consumer should be held accountable for—it reflects a design flaw on Apple’s part. I am requesting a free repair or a device replacement.
The blackening caused by the crack continued to spread. The decision form for my application to the Consumer Arbitration Committee is still not available.
The screen went completely black. The tablet is no longer useful for anything. I have the most expensive brick in the world in my hand, I might as well make a tea coaster now.
