I have an iPad Pro (M4). While removing it from its Spigen Air Case for routine inspection and cleaning, the inner screen broke. Since the device is still under Apple warranty, I took it to my local Apple distributor and service center (CEPA Gürgençler – Türkiye). After inspection, I was told that any kind of screen break—regardless of the cause—is considered user error, and therefore, my warranty is void according to Apple. I believe Apple and its service centers follow a policy that is highly unethical and not consumer-friendly. If the inner screen of a high-priced iPad can break under comically minimal stress, that is not a problem the consumer should be held accountable for—it reflects a design flaw on Apple’s part. I am requesting a free repair or a device replacement.
The blackening caused by the crack continued to spread. The decision form for my application to the Consumer Arbitration Committee is still not available.
I took my iPad Pro 12.9 6th Gen to an Apple authorized service center five months before the warranty expired because it wasn’t charging. Three hours later, they told me the charging port was faulty, there was physical damage, and it was considered user error, so the repair wouldn’t be covered under...
Apple iPad mini 6, 64 GB, serial number JX94Y3V4CR, Apple ID: gec******[email protected]. As the owner of the device, I started having problems with circular pixels on it about 10 days ago. The device is still under warranty. I took my device to Ankara Gordion Troy, an authorized service center, to be che...
Apple did not replace the faulty product. On August 20, 2022, I purchased an iPad Pro 5th Generation tablet. I bought the tablet with the case the day I bought it and never removed it, I have always used it with the case, it has been 4 months since I used it very little when I took it out of the cas...
I purchased an Apple iPad tablet along with the Apple Pencil. We used the tablet and pencil for studying, drawing, and playing games. After some time, we noticed scratches on the screen caused by the pencil, and the pencil's sensitivity started to decrease. I sent both the tablet and pencil to the w...
I am writing to address an issue with my iPad Pro (5th generation, 12.9-inch), which has stopped functioning. I purchased it 2-3 years ago, and it worked perfectly until the warranty expired. Following that, it ceased to charge and shut down. After seeking assistance from the service center, they sa...
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