I took my iPad Pro 12.9 6th Gen to an Apple authorized service center five months before the warranty expired because it wasn’t charging. Three hours later, they told me the charging port was faulty, there was physical damage, and it was considered user error, so the repair wouldn’t be covered under warranty. They said Apple doesn’t repair iPads but offers replacements, and if I paid ₺39,000, they could give me a new one—otherwise, I could take back the broken device. This situation has left me completely let down. They refused even to offer a paid repair for the charging port. The device is still under warranty, yet it’s useless. I am filing a complaint against Apple.
I am writing to address an issue with my iPad Pro (5th generation, 12.9-inch), which has stopped functioning. I purchased it 2-3 years ago, and it worked perfectly until the warranty expired. Following that, it ceased to charge and shut down. After seeking assistance from the service center, they sa...
I bought a MacBook Pro from Apple last year for 31999₺ and it's still under warranty. Last week, my computer wouldn't turn on, so I thought the battery might be dead and plugged it in to charge. When I got home that evening, it still wouldn't turn on. I tried using my brother's charger, but it still...
On January 26, 2023, I encountered an issue with the right side of my 2nd Generation AirPods Pro not charging and dying immediately. This problem started about three months ago, but due to my busy work schedule, I couldn’t take it to the service center sooner. A week ago, I finally submitted the dev...
I have an iPad Pro (M4). While removing it from its Spigen Air Case for routine inspection and cleaning, the inner screen broke. Since the device is still under Apple warranty, I took it to my local Apple distributor and service center (CEPA Gürgençler – Türkiye). After inspection, I was told that a...
I purchased an iPhone 13 from an Apple store approximately a year ago. Recently, the phone has been overheating and malfunctioning. Five days ago, the screen completely went black while I was on a call. When I took the phone to the Apple service center, they claimed that the phone had been dropped a...
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