Dear Apple Support, I am writing to report a serious issue regarding unauthorized charges made using my credit card. On July 22, 2025, a total amount of ₺19,425 as charged to my card through Apple services. However, I have confirmed that these transactions were not made from my Apple account. I have contacted my bank, and they suspect that my card has been cloned or compromised. According to them, the charges were made by a different Apple account that is not linked to mine. When I contacted Apple Support, I was told that the transactions are non-refundable, and the account responsible for the charges cannot be disclosed. This response is unacceptable given the seriousness of the situation. I respectfully request the following actions: 1. A full investigation into how my card was linked to another Apple ID. 2. The exact IP address, device, and location from which the unauthorized Apple account was accessed and linked to my card. 3. A refund for the entire amount charged, as I did not authorize any of these purchases. If my request is not addressed appropriately, I will be forced to: • File an official complaint with the Ministry of Justice of the Republic of Türkiye, • Submit a formal report via CİMER and the Consumer Arbitration Board, • Pursue legal action against Apple through Turkish and international legal channels. I kindly ask you to treat this situation with urgency and seriousness.
On July 15, 2025, five consecutive charges of ₺600 each, totaling ₺3,000, were withdrawn through Apple.com/bill. These transactions were made without my permission or knowledge, and no password was even requested. Despite not being subscribed to any app or service, these charges were collected. I am...
Dear Official, my name is İbrahim L***, and I am registered with my Apple account using the email address ibrahim****@gmail. On 28.02.2025 at 04:00, a payment of ₺599.99 was withdrawn from my Apple account via card number 534653102667**** without my permission. I would like to formally address this ...
Over the last three months, my credit card registered with my Apple account was charged ₺419 and ₺3.49, despite me not making any purchases. I contacted customer service, who informed me that my card had been blocked for Apple payments and that they had processed a refund. Although customer service ...
I recently noticed that ₺81 was withdrawn from my account under "Apple.com/bill" without my consent. This is especially frustrating since I don’t even use any Apple services. I have no knowledge of this transaction and certainly did not authorize it. I immediately canceled my card to prevent furthe...
It has come to my attention that an unauthorized withdrawal in the amount of 1,150 Turkish Lira has been deducted from my Ziraat Bank card through the use of Apple billing. Beginning on August 7, 2023, consistent withdrawals of insignificant sums have been going on up to the present day. Apple's ine...
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