The volume up button on my iPhone 15 Pro Max, which I purchased from the Apple Store in Orlando, Florida, USA, in August 2024, is not working. The warranty is valid until August 10, 2025, but I cannot get technical support in Türkiye. I was in the US two weeks ago and took my phone in. They told me they could make the change themselves, but that the IMEI number would be changed. They explained that due to the laws in my country, I might have problems with this change and that I could resolve this issue more easily in Türkiye. However, when I contacted both Apple and your authorized technical services in my country, they told me I would not be able to receive support for this device. I have no idea how to resolve this issue regarding my device, which is still under global warranty, and this issue is quite disturbing. I request your urgent assistance.
I bought an iPhone 14 from another country on October 26, 2022. It has a global warranty that is valid in Turkey until October 26, 2023. After about 3 to 4 months, the power button on my device stopped working properly. This button is used to turn the phone on or off and to lock or unlock the screen...
In January 2021, I called the Apple support line in Turkey before purchasing my 13 Pro max phone from the United States, and asked if the phone had a warranty in Turkey; I was told that the Turkish warranty was legitimate. But today I had a problem with my phone, and when I went to the Apple-approve...
I recently purchased an Apple iPhone 15 Pro Max from the U.S. and registered it in Turkey. After just one month, the phone started incessantly restarting itself. It shuts down and reboots every minute, rendering it completely unusable. Upon scheduling an appointment with the technical service, I was...
this February I bought iphone 14 promax from Los Angeles. I'm living in Turkey. Since 10 months I'm using this mobile phone, but last week my phone is damaged. Suddenly it shut down and not open. I went to Apple store and they told me that they can not help because I bought it from Usa. I do not und...
I purchased an iPhone 14 Pro Max 128 GB from the Teknosa store at Kırıkkale Podium Mall. Upon using the device, I immediately noticed that the Volume Down key was positioned too close to the inside and lacked the usual clicking sound. I promptly visited the store, where the issue was acknowledged, a...
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