I purchased an Arzum Okka Minio Turkish Coffee Machine from the seller Kolaysepet on Amazon.com.tr with the order number 406-8280959-3814703 on Tuesday, November 4, 2025, and the product was delivered to me. Upon receipt of the product, I opened the box to check whether it was functioning properly. However, I noticed that the device's sensor had a detection malfunction and a heating problem; it does not heat the coffee and absolutely fails to provide the desired performance. Immediately upon experiencing the issue, I contacted customer service and requested a return. Nevertheless, I was informed that no courier service would be provided to my home for the return, and that I was required to go to a DHL cargo branch in person. The round trip to the nearest DHL branch is approximately 10 km, which poses a significant inconvenience for me in terms of both transportation costs and time loss. After returning the product, I was told that the refund would be processed within the anticipated timeframe. However, I continuously observe that the refund date is being postponed, and I have been in a state of detriment for more than a week. The product is under warranty, and I made the payment of ₺1,849 using my İş Bankası card ending in 4141. I demand that the grievance I have experienced be remedied as soon as possible and that my payment be refunded to me in the quickest manner.
Amazon.com.tr Order No. 405-4911578-4977105. I returned a product I purchased internationally, but it's been almost a month, and I still haven't received a refund. I couldn't use DHL because they had an agreement in place, and DHL wasn't available where I was. An Amazon customer service representati...
On August 14, 2022, I purchased a computer from Amazon for ₺17,999 under Order No: 405-3254034-0394728. Due to an unresolved malfunction, the product was returned 15 months later with only the original invoice amount refunded. Throughout this long and frustrating process, I contacted Amazon customer...
I ordered the product seen in the photos from Amazon.com.tr on April 22nd. In the tracking I made on Amazon, there was information that it was last distributed from Istanbul on 03 May. Then it said delivery at 20.00 on 08-09-10 May. Thinking that there was a mishap, I first called the aramex company...
When I saw the Karaca Hatır Hüps coffee machine at a reasonable price on Amazon.com.tr, I wanted to buy it. However, when I added it to my cart, regardless of which address I chose, I received an error message stating that the product couldn't be delivered to the specified address. I contacted Amazo...
Since 11:30 on 29.12.2024, I’ve been trying to order a coffee machine on Amazon.com.tr for my wife, but the system keeps canceling the order due to a supposed security issue. It asks for two-factor authentication, which I enable, but the OTP code never arrives. Customer service then suggested resett...
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