On September 6, 2025, I purchased a TCL 50V6BGTV 4K UHD 50-inch Google TV through Amazon Prime. I received the product at my address in Başakşehir, Istanbul. However, just 15 days after receiving the TV, the motherboard burned out, rendering it inoperable. When I contacted the authorized service center, I was told the product needed to be exchanged or returned, and I was directed to Amazon. When I contacted Amazon customer service, I was only offered a refund, not an exchange. I had to return the product and was told the full ₺16,499 payment would be credited to my credit card. However, the price of the same TV has now increased to ₺16,999. Despite submitting my exchange request, customer service stated that this option should have been selected from the beginning, but was not offered. Furthermore, when I requested a refund of the ₺500 price difference or a coupon, they said they could not assist me and ended the conversation. I was aggrieved by the product being defective and the lack of a replacement option. My request is either a one-to-one replacement or a refund for the ₺500 difference in price, which I can use as a coupon or discount to purchase a new TV. I request that this grievance be resolved.
I am writing to complain about a defective TCL 55P725 55-inch 4K UHD LED Android TV that I purchased from your website on July 21, 2022. The TV developed a fault in early November 2023 and was taken to the BILKOM authorized service center under warranty. The BILKOM service center's DOA report dated ...
I've been monitoring a TCL brand television on Amazon Turkey for about 15 days. Initially, there were 16 units in stock, and it was approximately 2,000 TL cheaper than the market price. I was planning to purchase it during the Black Friday sales. During this period, the stock decreased by 2 units, a...
I purchased a 50-inch TCL TV from Amazon. Since a pixel defect was detected, a service report was issued, and I returned the TV. Later, I contacted Amazon customer service, stating that I wanted to reorder the same product, but I noticed that the price had increased, which put me at a disadvantage. ...
Dear Amazon Representatives, On June 24, 2025, I purchased a Samsung Galaxy S25 Plus 512 GB device sold by Amazon for ₺54,808 (approximately $1,363). When I noticed that the same product had dropped to ₺52,499 ($1,305) on July 8 as part of the Prime Day deals, I contacted Amazon customer service to ...
Dear Amazon Representative; Sony Bravia A90J Oled TV, which I bought on 17 July 2023, was expected to be delivered on 26 July 2023, but the product was not delivered. I bought the product for 41300 TL on Prime Day, but the price has increased and it is currently selling for 56116 TL, so I do not wan...
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