I purchased an Asus VG27AQ5A monitor in Turkey on November 14, 2025, and from the very first day of use I have been experiencing random screen blackout issues on the desktop when the monitor is connected via DisplayPort 1.4. The screen suddenly goes black and then comes back, which seriously disrupts normal use. The monitor works stably for hours when connected via HDMI, and it is also stable when I force it to operate in DisplayPort 1.2 mode, meaning the blackout occurs only when DisplayPort 1.4 mode is enabled. Because the issue was clearly not resolved, I contacted Asus support and sent the monitor to the authorized service center twice, under RMA numbers TRB4TC0059 and TRB4W10327. Each time, the service center claimed that repairs were performed and parts were replaced, but after the monitor was returned to me, the same DisplayPort 1.4 blackout problem continued in exactly the same way. I also tested the monitor using different DisplayPort and HDMI cables, different ports, and different computers, and the blackout issue still occurs in DisplayPort 1.4 mode, proving that the problem is not caused by my cables or other devices. Despite multiple service attempts, the monitor still does not function properly and cannot be used reliably in the mode it is advertised to support. For this reason, I request that my monitor be replaced with a properly functioning equivalent or a brand-new unit, and I do not accept any further repair attempts for this defective product.
I’m extremely disappointed with my Asus monitor and the lack of support I've received. The screen suddenly started showing faded, dull, and lifeless colors, which was never the case before. This issue appeared out of nowhere, and I took multiple steps to troubleshoot it myself—I changed the cable, r...
I purchased an LG 27GS75Q monitor from Vatan on November 28, 2025. From the very first uses, I noticed both dead pixels on the screen and extremely severe light bleed on the panel. These issues are clearly visible during normal use and seriously affect image quality, so I sent the monitor back to Va...
I purchased the MSI 27" MAG 274URFW monitor specifically for my work and multimedia needs, and it performs perfectly with a wide range of devices—including different laptop brands, desktop PCs, TV boxes, and gaming consoles. However, when I try to connect it to my PlayStation 5, it simply does not w...
I am very unhappy with my Asus ProArt Display PA27AC monitor purchase. I couldn't get any display when connecting it to my computer since the day I got it. When I connected the computer to a TV, however, I got a clear display, indicating that the problem is with the monitor itself. It's worth noting...
I purchased the Asus PG248QP model from Amazon, and it arrived two days ago. I set it up, and everything was working perfectly. I configured my settings and ran some checks without any issues. However, the next day when I turned it on, the screen was blank, although the monitor was powered on, and i...
Comments