I purchased the Jabra Elite 10 headset from Amazon. It arrived at my home address in Istanbul about two years ago. Over the past six months, the headset's lifespan has significantly decreased, and the product is still under warranty. Upon my request for a repair, Amazon referred me to the importer. However, instead of repairing the product, the importer is only offering a refund. I paid ₺5,198.90 when I purchased the product, but now I have to pay approximately ₺12,000 to purchase a similar product. Therefore, I am rejecting the refund. I request that the product be repaired or, if repair is not possible, replaced with a product of the same model or a higher model. I have contacted Amazon and the importer regarding my complaint via live chat, phone, and email, but they have only offered a refund. My order number is 406-1161817-3461148. I request that my issue and complaints be resolved.
On 08/06/2025, I purchased the Jabra Elite 8 Active wireless earbuds from Amazon (Order No: 402-1571779-5241132). The product malfunctioned while still under warranty, so I sent it to the service center, which issued a report for replacement or refund. However, since they had no stock, I was directe...
In order to return a headset I bought from Amazon Turkey, I shipped the product on the 3rd of November, Amazon arrived in Turkey on the 6th, and it seems that my return was approved in the system on the 8th. However, despite this, I see that "a problem has occurred" and the refund amount is not refl...
Hello, I have been an Amazon Prime customer for a long time and today I am going to tell you about the worst customer experience I have ever had. I have also sent a Turkish version of this text to Amazon Turkey. Today is the only day I don't work, the only day I have "off" and because of Amazon, I h...
My SteelSeries Aerox 5 wireless mouse, which I bought from amazon.com.tr on 08.07.2022, broke down around July 2. I sent it to the company that undertook the warranty on 04.07.2024 and it arrived 1 day later. I received my product dated today, 10.07.2024. The defect in the product was accepted and s...
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