On August 11, I attempted to make a hotel reservation via Agoda for Kyveli Hotel Aparts Chios. However, due to a system error, the reservation was made for August 7 instead. I contacted both Agoda customer service and the hotel to request a date change, but neither party offered a solution or accept...
I made a reservation at the Litore Resort through Agoda for September 13-17. However, I wanted to cancel because I entered the dates incorrectly. Just 10 minutes after the reservation was confirmed, on August 2nd, I requested a refund through the app. The app informed me that my request would be for...
"It was a tiring process for me, but in the end, Agoda initiated the refund process today at noon, I thank them."
Hello, I made a reservation for 7 nights at the Smyrna Hotel Dalyan on August 1st, from August 9th to 16th, through Agoda. Agoda offered free cancellation within one day. My brother-in-law also booked the same dates and the same room type through Agoda on the same day as me, August 1st, and was give...
Our property Welcome Hotel Fort Mumbai, India is not listed on Agoda. Yet certain scamsters are showing images of our property and accepting bookings and payments from many guests. Kindly take urgent action. These scamsters present themselves as hotel managers and take bookings in the name of Agoda....
On July 26, 2025, I made a reservation for Sea Door Hotel through Agoda. Although I intended to book only one room, the system mistakenly reserved two...
I was checking out options to book a stay at the Diamond of Bodrum hotel on Trivago, and it sent me over to Agoda, saying they had the best price. I was looking into installment options when I unexpectedly got an email confirming my reservation, even though I never got a 3D Secure verification code ...
"The problem was solved, thank you Agoda for your interest."
I’m writing to express my extreme frustration with a recent hotel reservation I made through Agoda. Although I paid in full for my stay, the hotel ref...
I made a hotel reservation through Agoda. While the invoice shows a total of 33,191 TRY, 34,544 TRY was charged to my credit card. When I contacted my bank, they informed me that the difference was due to Agoda. Is this a deceptive practice? I had approved a total amount to be charged, so where did ...
On July 6, 2025, I booked a double room through the Agoda app at Sky Hill Hotel for two people. Shortly after booking, the hotel contacted me both in writing and by phone to inform me that they had no available rooms and instructed me to cancel the reservation. They explicitly stated that they could...
I made a hotel reservation through Agoda, but I later needed to make some changes to the booking details. Unfortunately, the system did not allow me to make any modifications, and while trying to navigate the platform, I accidentally initiated the cancellation process. Now, I’m stuck in a situation ...
I booked and fully paid for a hotel reservation through the Agoda app nearly 3 weeks ago, and the confirmation still shows as active and approved in the app. However, upon arrival at the hotel, they had no record of my reservation whatsoever. I’ve been left completely stranded and humiliated at the ...
Hello, my name is Büşra, and I made a reservation through Agoda for Yasmin Resort Bodrum, scheduled for July 22–25, 2025 (Reservation No: 1632171595). After receiving the booking confirmation, I called the hotel directly to confirm my stay — and to my shock, they told me they had no record of my res...
Dear Sir/Madam, I am writing to express my disappointment regarding my recent hotel booking through your service for two separate rooms from July 14 to July 18. I trusted your rating of this hotel as a 4-star establishment, but upon arrival, I was shocked by its quality and condition, which prompted...
We made a hotel reservation through Agoda for our stay in Phuket, Thailand, and everything was confirmed. However, just two days before our scheduled check-in, our booking (Reservation No: 5585*39**) was canceled without any explanation. We are already in Thailand and now struggling to find a place...
I booked two “Deluxe Bungalow” rooms at hu Firenze Cer_tosa Camping in Town (Italy) via Agoda.com for the dates July 19–22, 2025 (Reservation No: 1629706958). One of the key reasons I chose this accommodation was the presence of a refrigerator, which was clearly shown in the listing photos on Agoda....
We were charged twice for the same hotel reservation. We booked a stay at Perios Beach House Hotel in June for the dates July 19–23. However, we noticed that two separate charges were applied for the exact same booking. This is a serious issue, and we expect it to be addressed promptly. We are requ...
I booked a room on Agoda.com under reservation number 5586*91**. When I arrived at the hotel, I was shocked to find that the room was located in the basement, which was never mentioned in the listing. I politely told the front desk that I wanted to cancel the reservation, and thankfully, the hotel s...
To the Agoda Support Team, I made a reservation through your platform for Orange County Alanya Hotel between August 11–16, 2025, with a total amount of ₺61,000. My reservation was confirmed and the payment was charged to my credit card. However, shortly afterward, my reservation was canceled without...
Dear Agoda Customer Service, I am writing regarding my confirmed reservation with Agoda for Apartment Barcelona, from 13 July to 24 July 2025, under Reservation ID: 1622536031. Guest Name: Mustafa T*** After a long and exhausting journey from Northern Cyprus to Serbia, we arrived at the hotel only ...
Dear Agoda Support, I booked a hotel through your platform: Akdeniz Hotel, from July 15 to July 18, 2025. The confirmation shows the address in Oludeniz, Fethiye, Mugla. However, your system redirected me to a hotel of the same name in Mersin, which is a completely different city. This misleading in...
On 07.06.2025, I made a reservation through Booking ID 1618504648 for the hotel M*** Homes Marmaris in Marmaris/Turkey, with a check-in date of June 22, 2025, and check-out on June 23, 2025. While searching for hotels on Google, I chose to book through Agoda because it was ₺100 cheaper. Although I s...
"The customer representative solved the problem in the promised time. Thank you"
I booked a hotel reservation through their platform, but due to a work commitment, I urgently need to cancel it. I spoke directly with the hotel, and they confirmed they would refund my money; we had an agreement. However, I can't process the cancellation request through Agoda's system at all! All ...
I made a reservation in Istanbul through Agoda on June 13 with the booking number 1620327171, and the payment was successfully taken. However, when I arrived at the hotel, they told me they don’t work with this company and turned me away. I had to find another place to stay at the last minute, which...
Agoda is an online travel booking platform that offers a wide selection of accommodations, including hotels, resorts, apartments, and vacation homes. Founded in 2005, Agoda is headquartered in Singapore and operates in over 70 countries. The platform is available in multiple languages and offers a user-friendly interface for travelers to search and book their ideal accommodations easily. Agoda also offers a loyalty program called Agoda Rewards, which allows customers to earn points on their bookings and redeem them for future discounts. With a focus on providing competitive prices, Agoda has become a popular choice for travelers worldwide.