Hello, my name is Büşra, and I made a reservation through Agoda for Yasmin Resort Bodrum, scheduled for July 22–25, 2025 (Reservation No: 1632171595). After receiving the booking confirmation, I called the hotel directly to confirm my stay — and to my shock, they told me they had no record of my reservation and even said that they do not work with Agoda at all.
This left me in a panic, so I immediately canceled the booking to avoid showing up to a hotel with no room. But when I reached out to Agoda’s support — which only offers a chatbot with limited responses — I was told that my booking was non-refundable, despite the fact that the hotel never received it in the first place.
This is completely unacceptable. I made the reservation in good faith, and I now have no hotel and no refund. I can provide all relevant documents, including my booking details and proof of payment. I am requesting that Agoda fully refund the ₺ amount I paid or offer a valid alternative immediately.
Agoda must stop hiding behind automated systems and actually take accountability when things go wrong. I expect a human representative to contact me urgently to resolve this issue.
I made a reservation through Agoda yesterday for Sentido Orka Lotus Beach Hotel in Marmaris, scheduled to begin on October 26, 2025 (Reference ID for Guest: 1662418967). The full payment was charged in advance, and my booking appears as non-refundable. However, when I contacted the hotel today, I wa...
I made a reservation through Agoda with booking number 1509017440, and I’m supposed to check in tomorrow. But when I contacted the hotel to confirm, they told me they have no record of my reservation in their system. This is incredibly stressful and unacceptable, especially when travel plans are inv...
On October 28, 2025, I made a reservation through Agoda for Noxinn Deluxe Hotel in Alanya, Antalya (Reservation ID: 1662850400). I created the reservation 2–3 days ago, and today, when I contacted the hotel to confirm, I was informed that my reservation does not appear in their system. I reached out...
Dear Agoda Customer Support, My name is Yalım G***, and I made a reservation at Bir Tebessüm Ayvalık (Booking ID: 1575378004) for the dates August 21, 2025 – August 24, 2025. I completed the payment on August 11, 2025, and the booking was confirmed. However, today, the hotel informed me that they ca...
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