I booked a hotel reservation through their platform, but due to a work commitment, I urgently need to cancel it. I spoke directly with the hotel, and they confirmed they would refund my money; we had an agreement. However, I can't process the cancellation request through Agoda's system at all!
All I get are automated responses from their customer service, with no actual human help. This is completely unacceptable. The hotel even confirmed that they haven't received any cancellation request from Agoda's side. My money is at stake because Agoda's system is broken and their support is nonexistent.
Agoda, you need to fix this immediately! Process my hotel reservation cancellation and ensure my refund from the hotel goes through. This is an urgent matter, and I demand a swift resolution.
I made a hotel reservation through Agoda, but since I won't be able to go due to work, I requested a cancellation through Agoda. Your website states that in certain situations, cancellations can be made at the discretion of the hotel management, and in the screenshots I attached, there is a conversation with Sales Manager Mr. Yavuz on the hotel's official WhatsApp account. He accepts the cancellation and refund. However, in the cancellation request I made through Agoda, it says that the hotel rejected the request. When I asked the hotel management, they said no such request was conveyed to them. While the hotel accepts this cancellation and there is a warning on your site as shown in the screenshot I attached, why did you reject my cancellation? For days, I have not been able to get any support other than AI-generated automatic messages. You asked me to email proof of the hotel management's approval, but still no solution has been offered! How is it fair for you to take money for a vacation I cannot attend! Please find a solution for me, otherwise I will use my legal rights and file a compensation lawsuit against you! I request a response.
Today, I made a hotel reservation through Agoda. The booking was confirmed, and the full amount was immediately charged to my account. However, due to unexpected circumstances, I needed to cancel the reservation—but when I click on the “Cancel” button, nothing happens. The system simply doesn’t resp...
I booked a hotel through Agoda, and the payment was successfully processed. However, the hotel claims they never received my reservation in their system, leaving me stranded without a room. Despite paying, I was told there’s no refund, and I’ve been unable to get any help from Agoda’s customer servi...
I booked a hotel through Agoda yesterday but had to cancel it due to personal reasons. I also called the hotel directly and emailed Agoda to ensure the cancellation process was smooth. While they assured me I would receive a refund, I never got any confirmation email—not for the booking, the cancell...
I made a hotel reservation through Agoda, but I later needed to make some changes to the booking details. Unfortunately, the system did not allow me to make any modifications, and while trying to navigate the platform, I accidentally initiated the cancellation process. Now, I’m stuck in a situation ...
My hotel reservation was canceled by the hotel itself, and they informed me that they were waiting for Agoda's confirmation. However, in the app, my booking still appeared as active. When I attempted to cancel the reservation myself, I was told it was past the cancellation period and against the hot...
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