Hello, I made a reservation for 7 nights at the Smyrna Hotel Dalyan on August 1st, from August 9th to 16th, through Agoda. Agoda offered free cancellation within one day. My brother-in-law also booked the same dates and the same room type through Agoda on the same day as me, August 1st, and was given a 3-day cancellation period. When I tried to cancel my reservation on August 2nd, I was hit with a 60% fee. I submitted a free cancellation request to the hotel through Agoda, and then I called the hotel. The hotel refused. The representative, despite claiming it was a busy season, contradicted their claim that they still couldn't sell the room 7 days before check-in. I also called Agoda, and they said the cancellation policy was the hotel's responsibility. Since they couldn't reach the hotel, they sent me an email. I contacted the hotel again, and they said the cancellation policy was Agoda's responsibility. They're clearly playing tricks on each other, and I haven't been able to cancel my reservation for free since August 2nd. I haven't received any service yet, and even though it's only been seven days since my arrival, they've practically tied me down. This is not normal. My contact is Agoda because I signed the contract with them and made the payment. Agoda's claim that "this cancellation period is the hotel's decision" doesn't bind me under consumer legislation. This situation is clearly unfair commercial practice. It violates the Competition Law, the Consumer Law, and electronic commerce rules. While another reservation made on the same day, at the same hotel, for the same room, was given three days of cancellation, giving me only one day is discriminatory. If these conditions are the same as the hotel's, why was the option offered to me limited? Therefore, I demand that my cancellation be free of charge. Otherwise, I will file a complaint with the Consumer Arbitration Board and the relevant authorities against both Agoda and the hotel.
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