Agoda

I accidentally made a reservation through Agoda.com for Hotel Marmont in Geneva for October 24–26, instead of my intended dates, November 22–24. I noticed the mistake just six minutes after completing the payment and receiving the booking and invoice confirmation, and I immediately tried to contact ...

I accidentally made a reservation through Agoda.com for Hotel Marmont Geneva for the dates October 24–26, even though I actually planned to stay on November 22–24. I realized my mistake just six minutes after completing the booking and payment confirmation and immediately tried to contact both Agoda...

On September 4, 2025, I booked a stay at Toyoko Inn Frankfurt Main through Agoda under reservation number 1646994456, with the “Free Cancellation and Refund” option. I paid ₺31,029.27 using my credit card ending in 4177. I canceled my booking within the legal cancellation period, and the refund pro...

I cannot log into the YCS extranet. I have an email and a password, but I cannot log in. I would like to send a message to the guest with booking ID NB-112766960 to request their time of check-in on 29 November. There is no email address on the booking. How do I contact this guest?

I booked a hotel stay through Agoda at Lounge Inn Guest House in Porto, Portugal, for October 4–6, 2025 (Reservation No: 1645470052). My booking included the option to cancel until October 2, 2025. During the payment process, I had two credit cards saved in the system — a Mastercard and a Visa. I s...

I purchased a ticket through Agoda for a Vietjet flight on November 5, 2025 (Reference No: 1939295188). However, my credit card (İş Bankası, last four digits: 8217) was charged twice for the same ticket. The total shows 4,039,334 IDR charged, but I only received one ticket. The extra charge of 2,019...

I booked a 4-night stay at Green Bay Resort & SPA through Agoda (Reservation No: 1654477983) with check-in on October 4 and check-out on October 8. The reservation appeared confirmed in the system. However, when I called the hotel directly, they informed me that my reservation did not exist in thei...

Today I made a reservation through Agoda for Kuşadası Pine Bay Hotel and paid ₺28,566.56 with my debit card. However, a few minutes later the reservation was canceled without any explanation, and no refund was issued. My reservation number is 1654359197. No clear reason for the cancellation was prov...

On September 21, 2025, I searched Google for same-day hotel options and, since the price appeared cheaper, I made a reservation at Avcılar İnci Hotel through an Agoda link. On the booking screen, it was clearly stated that “immediate payment was not required.” Despite this, Agoda instantly charged m...

On September 15, 2025, I booked Junda Ilios Hotel through Agoda (Booking No: 1650443591) at a confirmed price of €306 (4% discount, ₺14,850.56). However, on September 16, 2025, my Revolut card was charged €321 — higher than the confirmed price. There was no notice, no explanation, and no mention of ...

On September 5, 2025, I accidentally made a reservation through Agoda for the Holiday Inn Hamburg Berliner Tor in Germany. While I was only reviewing information about the hotel, I unintentionally pressed the “book” button, and at the same time, an amount of ₺26,889.10 was charged to my credit card....

On September 5, 2025, at 00:17, a charge of ₺16,688.06 was made on my Garanti Bonus MasterCard ending in 9037 through your platform. I want to make it absolutely clear that this transaction was not made with my knowledge or consent. For security reasons, all of my cards have since been blocked. I i...

I made three hotel reservations through Agoda with the following booking numbers: 1641246711, 1641356854, and 1639569650 for stays in Çeşme and Bodrum. However, I was overcharged by a total of ₺1,403 beyond the confirmed booking prices. Instead of the expected amount, my credit card was billed ₺46,5...

On September 2, 2024, I booked a stay at Riva Bodrum Resort through Agoda for the dates September 15–18, 2024 (Reservation Code: 1646520843). While my booking shows as confirmed in the Agoda app, when I called the hotel directly, they informed me that my reservation does not appear in their system a...

For the past two months, I have been completely unable to reach Agoda’s Turkish customer service. No matter whether I call in the morning, afternoon, or evening, I always receive the same message: “the office is closed.” As a hotel owner in Pamukkale, Denizli, I have an active partnership and contr...

I booked a hotel through Agoda because of a good discount, but instead of the date I selected, the site automatically chose its own current date. I made the payment, but it confirmed the site’s date, not mine. I tried to cancel and have been writing for hours with no response. When I attempted to co...

Dear Agoda Customer Service, I hope you are doing well. I made a hotel booking yesterday but did not receive a confirmation because I entered the wrong email address. By mistake, I typed shahzaibharoo***@gmail.copm instead of shahzaibharoo***@gmail.com. Please guide me on how I can correct my email ...

The website Agoda.com withdrew more than ₺20,000 from my card without my permission through an online transaction, which forced me to cancel my bank card. I am requesting that my grievance be resolved, as I also believe my bank failed to protect my rights. This unexpected withdrawal has caused me si...

Dear Agoda Customer Support, My name is Yalım G***, and I made a reservation at Bir Tebessüm Ayvalık (Booking ID: 1575378004) for the dates August 21, 2025 – August 24, 2025. I completed the payment on August 11, 2025, and the booking was confirmed. However, today, the hotel informed me that they ca...

While trying to book a stay at Avec Hotel through Agoda for August 20-23, 2025, my reservation was mistakenly created for only one day, August 17-18, 2025, due to a system error. As soon as I noticed this, I called Avec Hotel, but they explained that the reservation had been made by Agoda through ET...

On August 2nd, I made a reservation through Agoda for a stay at Lanta Lapaya Resort, Koh Lanta, Thailand, from September 2nd to 9th. The booking was advertised with a “Best Price Guarantee.” However, at the final payment stage, I noticed that—despite not requesting any additional services—an amount ...