I booked a property called Budapest Residence in Hungary through Agoda.com and paid the full accommodation fee in advance on November 22. I received confirmation and verification emails from Agoda and a reservation number, 600954639. Trusting this confirmed reservation, we planned our international ...
I made a reservation through the Agoda application for The Hera Maltepe Otel & Spa in Istanbul with check‑in on 1 December 2025 and check‑out on 2 December 2025. While I was completing the payment on 1 December, the app froze on the payment screen and then sent me back to the reservation page, where...
I made a reservation through Agoda for a standard room at Saja Al Madinah Hotel for 15–17 October and paid $251.13 by credit card. When I arrived at the hotel on 15 October, the reception informed me that the hotel was full and that my reservation was not showing in their system, so they could not g...
"Even though the review took about a week, the issue was resolved and they refunded my money."
I wanted to postpone my hotel reservation for November 19–23, 2025 by one day, but I couldn’t reach Agoda customer service through any channel. I tried using the virtual assistant on the mobile app, and when asked if I could change the dates and needed further assistance, I clicked “Yes.” They said ...
I am filing a formal legal complaint regarding a serious violation of consumer rights involving my hotel booking made through Agoda. Despite making full payment and having confirmed reservations, my booking was cancelled without prior notice, and I was denied accommodation, resulting in emotional di...
On November 1, 2025, I made an online credit card payment of $33 through Agoda to book a standard room at Quars Palmiye Hotel in Istanbul, Turkey (Reservation ID: 5945*83). However, my reservation was never confirmed, and when I arrived at the hotel, I was denied a room. The hotel staff informed me ...
On November 1, 2025, at 8:38 PM, an unauthorized charge of $51 was made on my VakıfBank credit card ending in 5050 to agoda.com under the name “Black pala.” I did not make or authorize this reservation or any related transaction. I tried to contact Agoda about this issue but could not find any way ...
I made a reservation through Agoda 1.5 months in advance for The Gate Ataşehir Hotel in Istanbul, with check-in on November 2, 2025, and check-out on November 4, 2025. Despite the payment deadline not yet passing, my reservation was canceled on October 30, 2025, without any explanation or prior noti...
Between October 31 and November 7, 2025, I made a reservation (ID: 1664401531) through Agoda to stay at Sultanahmet Park Hotel in Istanbul. I paid a total of $274 by credit card. However, upon arrival, I discovered that the hotel did not match the description on Agoda at all. The room was extremely ...
On October 31, 2025, my reservation at Glorious House Göreme made through Agoda was canceled. However, after the cancellation, I did not receive any information regarding when my refund would be processed. My reservation number is 1664336719, and I paid a total of $90 using my bank card. I tried to...
On Thursday, October 23, I made a reservation through Agoda to stay at Yeşil Periy Hotel under booking number 1662073670 and paid ₺2400 by credit card. After the reservation, I called the hotel and was told that there was an issue with their facilities and that I needed to cancel my booking. However...
Between October 28 and October 29, 2025, I made a one-night reservation through Agoda at Stone Hill Boutique Hotel in Ayvalık (Reservation No: 1947925445). When I arrived at the hotel around 6:00 PM on October 28, there were no staff members present. A phone number was posted on the reception door f...
On October 21, 2025, I made a reservation through Agoda for Hotel No37 in Kaş, Antalya, Turkey, with check-in on October 25, 2025, and check-out on October 29, 2025. I specifically chose a sea-view room, which was priced higher than the standard options, and I paid a total of $467. My reservation nu...
On October 17, 2025, I made a reservation through Agoda for Royal Seginus Hotel in Antalya, scheduled for November 6–9, 2025. My reservation number is 5895*59. I completed the payment in full using my credit card at the time of booking. However, as my check-in date approached, I contacted the hotel...
On October 24, 2025, I made a reservation through Agoda (Reservation Code: 5922*35) to stay at Garden Suites Cappadocia Hotel and paid a total of $69. However, on October 28, 2025, I noticed that the same amount had been charged a second time to my card. The first payment is still pending in authori...
For the dates November 22–23, 2025, I made a one-night reservation through Agoda at Istanbul Dora Hotel under the name Beyza C* (Reservation No: 1663694125). During the booking process, I selected a room described as a “Superior Triple”, which appeared in the photos as two separate rooms. However, w...
I made a reservation through Agoda for The Land of Legends Nickelodeon Hotel in Antalya from November 9–13, 2025 (Reservation No: 1948232400). During the booking process, I accidentally entered “2 adults” instead of the correct number of guests. We will actually be 2 adults and 2 children (born on J...
On October 23, 2025, I accidentally made two reservations at the same time through Agoda for Calista Luxury Resort Hotel. The reservation number for the one I canceled is 1661929285. Immediately after realizing my mistake, I canceled the second booking, but the refund of $998 has still not been proc...
On October 28, 2025, I made a reservation through Agoda for Noxinn Deluxe Hotel in Alanya, Antalya (Reservation ID: 1662850400). I created the reservation 2–3 days ago, and today, when I contacted the hotel to confirm, I was informed that my reservation does not appear in their system. I reached out...
The experience was extremely disappointing for several reasons. The room walls allowed loud noise from the disco to pass through, making it impossible to sleep at night. The service quality was very poor and did not meet even basic hospitality standards, and the light in our room could not be turned...
"Thank you"
My reservation at Vikingen Infinity Resort, made through Agoda under booking number 52380508#502297, was canceled because it was not confirmed by the ...
On October 19, 2025, I made a reservation through Agoda for Skyhill Hotel in Ankara, booking a “1 x Room Assigned on Arrival” type room. When I arrived at the hotel on October 27, 2025, I was denied check-in because the hotel staff stated that married couples are required to present a marriage certi...
