Agoda's Non-Responsive Customer Service Traps Me in Wrong Booking - Refund Request Denied


I bought a ticket through Agoda with the reservation number 1911917004. The seller said they would deliver the ticket early in the morning. I spoke to the seller in the morning. They said they could not find the ticket and would refund the money. My money has not been refunded even though 1 day has passed. The reservation is shown as completed. I want my money back because I could not get the tickets. Does the Agoda website work with unreliable sellers?


I booked a hotel through Agoda.com and received a confirmation, with the payment successfully taken from my account. I have the reservation number, reference number, and an official confirmation, yet when I arrived, the hotel had no record of my booking. This is incredibly frustrating and disappoint...

I’m having a major issue with Agoda. Even though I selected my travel dates correctly, once I moved on to choose a room, the system automatically changed the dates, and I ended up booking a room for the wrong date. I immediately tried to cancel or change the reservation, but I’ve been completely un...

On March 11, 2025, I made a hotel reservation through Agoda, but I canceled it immediately. Shortly after, I received an email confirming my refund had been processed. However, despite this confirmation, the money never appeared in my bank account. I immediately contacted my bank, and they confirme...

On February 9, I made a reservation through Agoda for a one-night stay on the same day for over 40 USD. When I arrived at the hotel, they informed me that they were fully booked due to overbooking and advised me to contact the site for a refund. When I reached out to Agoda, they told me my money wou...
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