I am writing regarding an issue with my Agoda Cash balance. A few months ago, I noticed that my Agoda Cash was gone from... my account, with a loss of approximately 136USD in total, even though I did not use it for any booking or transaction that I am aware of. I did not receive any clear explanation o
"After the issue was identified, the money was refunded, and a goodwill gesture of 10% of the amount was also credited."
I made a booking through Agoda for the property “Collection O Dwarka” in Dw...arka, Gujarat, for the dates 1 March 2026 to 2 March 2026, and paid a total
I booked a stay at Hotel Museumzicht in Amsterdam through Agoda in December and later cancelled this reservation in late... January or early February. Despite cancelling, I was still charged around 100 euros, and Agoda now claims the hotel has marked this as a “no-show”. I contacted Agoda customer serv
As the owner of Royal Suites-Sky, I am reporting that Agoda is publishing very misleading information about my property ...on its website. On the Agoda page for Royal Suites-Sky, there is a section titled “Unleash Your Inner Athlete at Royal Suites-Sky's Sports Facilities,” which is completely false. R
On February 6, 2026, I made a reservation through the Agoda.com website for Samsun Niva Atakum Hotel under the name Haka...n Umut A* using the phone number 050 650 79 7**, and 2,528.07 ₺ was charged to my credit card . However, when we arrived at the hotel to check in, the staff told us that their part
I booked a two-night stay at Santauri de Lluc in Mallorca, Spain via Agoda for the dates Friday, 21 November 2025 to Sun...day, 23 November 2025, under booking ID 592416683. I made the reservation on 26 October 2025 and paid a total of €103.26. The booking clearly stated a free cancellation policy unti
I made a reservation through the Agoda app with reservation number 623781775 for New Taksim Hotel, thinking I would be s...taying on February 2. I completed the booking on February 1 at around 9:48 PM. However, when I arrived at the hotel, I realized that my reservation was actually for February 9. Bec
While making a reservation through Agoda for Hotel Villa Fontaine Grand Tokyo-Shiodome in Tokyo, Japan, I intended to se...lect dates in April, but due to a system error, I accidentally confirmed the dates January 31 – February 1. Immediately after completing the booking, I noticed that approximately $
I made a reservation via Agoda for Dedeman Palandöken Ski Lodge for the dates of 29–30 January 2026. When we arrived at ...the hotel, the reception informed us that they could not find any reservation under my name because Agoda had not forwarded the booking to them. This put us in a very stressful sit
I made a hotel reservation via Google Maps through Agoda, and the payment was successfully deducted from my Touch ’n Go ...eWallet in the amount of RM210.71. The booking was for Pacific Express Hotel Central Market with Booking ID 1977627479. However, I mistakenly entered the wrong email address during
Through Agoda, my friend and I made a reservation at the YCH-Montebello hotel in Rome for the dates of January 27–29 for... a total amount of 5,594 TL. When we attempted to cancel the reservation, we were told that the full amount would be charged instead of the 70% cancellation fee stated in the prope
I made a hotel reservation through Agoda.com for Hotel Yoegieottae Gwangju Station in Gwangju. On 25 November 2025, Agod...a cancelled my booking, but despite this cancellation they have not refunded the amount I paid, which is 25.16 CHF. I have contacted Agoda customer service many times about this is
I am disputing my booking with Agoda for Celes Samui in Koh Samui, Thailand, because the room delivered does not match w...hat was advertised and sold to me on the Agoda platform. On Agoda, I booked the room type labeled “Deluxe,” and the photos shown for this option clearly refer to the Patio Deluxe r
I made a hotel booking through Agoda at Adriatic Palace Hotel in Pattaya, Thailand, under booking ID 581938699. My stay ...was booked from 15-12-2025 until 15-01-2026, but due to the poor condition of the hotel and lack of proper service, I had to check out early on 27-12-2025 and move to another place
I am writing to submit a formal complaint regarding a reservation error, unjust cancellation, and an unauthorized charge... to my credit card. Below is a chronological summary of what happened during my trip to Paris: I made a single 3-night reservation for Hotel Aulivia. Before my trip, I received a
On January 10, I made a reservation through Agoda for Legacy Ottoman Hotel Istanbul under reservation number 1686876576.... I selected the reservation for 2 adults and 1 child (age 12) and completed the payment accordingly. However, after the payment was completed, I noticed that the reservation confir
I made a booking through Agoda for a hotel in Umhlanga Rocks, Durban, South Africa, and arrived at the property on 01 Ja...nuary 2026. When we got there, the hotel informed us that the room had already been given to someone else and that our booking could not be honored, even though we had a confirmed
I made a reservation through Agoda.com for two Superior Twin rooms with pool view at Mardin Park Dedeman Hotel for the d...ates of December 29th – January 2nd, under reservation number 601213863. However, due to flight cancellations, I was never able to travel to Mardin and could not use the accommodat
On 27 December, I made a one-night reservation at Büyükçekmece Doğa Villa K...onuk Evi via the Agoda app and paid in advance. Despite having paid, I did
I had made a hotel reservation through Agoda at Rutu Enclave in Revdanda, with my stay scheduled to start on 26 December... at 12:00 pm. On the same day, at around 11:00 am, just one hour before check‑in, the hotel informed me that my booking was cancelled, stating that Agoda is a third‑party applicati
I made a reservation for a standard room at Baia Salima Kemer Hotel for the dates July 13–17 via the Agoda mobile applic...ation. I completed this reservation on December 27 at 16:18 Turkish time and cancelled it approximately 10 minutes later. Despite this very short interval between booking and cance
I made a reservation today via Agoda for Auroro Hotel in Malacca, but I accidentally selected today’s date instead of to...morrow, when I actually intended to stay. I completed the double room reservation around 22:30, and as soon as I noticed the mistake, I immediately tried to contact someone to chan
"Update: The hotel has approved the free cancellation in writing via email for the duplicate reservation. Nevertheless, Agoda continues to send me the same standard responses. Even though the travel date is approaching, and direct communication with the hotel is possible, Agoda's delay of the process on the grounds of “no response” is unacceptable. My request is clear: the free cancellation approved by the hotel should be reflected in the Agoda system immediately, and the amount should be refunded without delay."
On December 16, 2025, through the Agoda app, I accidentally created two res...ervations for the Pearl Hotel Phuket with a January 18, 2026 check-in date,
I made a hotel reservation in Istanbul through the Agoda app for the dates December 19–21, paying a total of $63 USD. I ...completed the payment with my card through the app, and my reservation number is 607959547. I made the reservation about two days ago. Today, the hotel contacted me and stated tha
