Agoda Canceled My Booking Without Notice
To the Agoda Support Team, I made a reservation through your platform for Orange County Alanya Hotel between August 11–16, 2025, with a total amount of ₺61,000. My reservation was confirmed and the payment was charged to my credit card. However, shortly afterward, my reservation was canceled without any notification. When I contacted the hotel, I was informed that the reservation made through Agoda did not appear in their system. This situation constitutes a violation of your service agreement and my consumer rights. Additionally, I have not received any refund. My reservation number is 1629845899, reference number is 156 63749, and my email address is h*************@gmail.com. I urgently request that my reservation be reinstated as originally confirmed or that a full refund be issued. Otherwise, I reserve the right to file a complaint with the Consumer Arbitration Board and pursue legal action. It has been four days since my last email to Agoda, and I have still received no resolution. There is no one to speak with—only meaningless conversations with a chatbot.
Progress
Lawsuit
We apologize for the inconvenience. Unfortunately, we currently do not offer customer service in Turkish. We are using translation support to understand your message and can continue assisting you in English. For the security of your Agoda account, we have sent an email to the address registered in our records. Please check your inbox and reply to our email to let us know how we can assist you further. Thank you for your understanding — we look forward to your response.
I still haven't received any results, I have submitted it to the prosecutor, I have the documents in hand, and I would like to state that I will file a compensation lawsuit.
Our relevant team is currently actively working on your case and will inform you within 48 hours. If you have any additional questions or concerns, please continue the conversation via email so that our team can record it and check it for you. Thank you for your patience. ^AA
Please note that you will receive a response from our relevant team via email. You can be assured that our team is working on your case with the utmost priority and diligence, and that a solution will be provided to you as soon as possible. This is the email I received.
We apologize for the inconvenience caused. We have determined that the reservation holder is currently in contact with our agency through our verified communication channel (Agoda app chat) and is trying to resolve the issue for you. For further assistance, please continue communicating through the verified channel. ^Pau
