I booked and fully paid for a hotel reservation through the Agoda app nearly 3 weeks ago, and the confirmation still shows as active and approved in the app. However, upon arrival at the hotel, they had no record of my reservation whatsoever. I’ve been left completely stranded and humiliated at the property, and Agoda has done absolutely nothing to help.
This is a serious failure of service. I paid upfront expecting a smooth experience, only to find myself without a room and no support. Agoda has not responded to any of my emails or attempts to contact customer service, and the hotel staff confirmed that no such booking ever came through their system.
I demand an immediate refund of my full payment and compensation for the inconvenience caused. It is unacceptable to take my money for a service that was never delivered, and then go completely silent when I’m in need of urgent assistance. Agoda must take accountability and resolve this issue now.
I booked a hotel through Agoda.com and received a confirmation, with the payment successfully taken from my account. I have the reservation number, reference number, and an official confirmation, yet when I arrived, the hotel had no record of my booking. This is incredibly frustrating and disappoint...
I made a vacation reservation through Agoda, and shortly after, I received an email directly from the hotel stating that they had to cancel my booking. Despite the cancellation, Agoda still withdrew the full payment from my account. This is completely unacceptable. If the hotel is not going to hono...
I booked a hotel through Agoda, but when I arrived at the hotel, they told me that my reservation was not showing up. Despite this, my credit card was charged. When I checked the app, there was no record of the reservation either. This is very frustrating as I trusted Agoda for my travel plans. I’m ...
I booked a hotel through Agoda, and the payment was successfully processed. However, the hotel claims they never received my reservation in their system, leaving me stranded without a room. Despite paying, I was told there’s no refund, and I’ve been unable to get any help from Agoda’s customer servi...
I made a hotel reservation through Agoda for tomorrow and have already paid, but the hotel says they never received the payment and my booking isn’t confirmed. Agoda claims they didn’t pay the hotel either, leaving me stuck in the middle. I urgently need this issue resolved because the hotel is refu...
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