Dear Agoda Support, I booked a hotel through your platform: Akdeniz Hotel, from July 15 to July 18, 2025. The confirmation shows the address in Oludeniz, Fethiye, Mugla. However, your system redirected me to a hotel of the same name in Mersin, which is a completely different city. This misleading information caused a complete disruption to my travel plans. Since I could not check into the hotel due to the location error, I kindly request a full refund. Attached are the booking confirmation and map screenshots showing the mismatch. Name: -- Booking Reference No: 14425500821 Guest Ref: 1630165073
Dear Agoda Customer Support, My name is Yalım G***, and I made a reservation at Bir Tebessüm Ayvalık (Booking ID: 1575378004) for the dates August 21, 2025 – August 24, 2025. I completed the payment on August 11, 2025, and the booking was confirmed. However, today, the hotel informed me that they ca...
I made a reservation through Agoda yesterday for Sentido Orka Lotus Beach Hotel in Marmaris, scheduled to begin on October 26, 2025 (Reference ID for Guest: 1662418967). The full payment was charged in advance, and my booking appears as non-refundable. However, when I contacted the hotel today, I wa...
I recently booked a reservation through Agoda.com for ₺7,060, but when I checked my credit card statement, I saw that ₺7,295 was charged instead. This unauthorized overcharge is unacceptable and left me deeply disappointed. Adding to my frustration, I couldn’t find a way to reach customer support f...
To the Agoda Support Team, I made a reservation through your platform for Orange County Alanya Hotel between August 11–16, 2025, with a total amount of ₺61,000. My reservation was confirmed and the payment was charged to my credit card. However, shortly afterward, my reservation was canceled without...
On October 28, 2025, I made a reservation through Agoda for Noxinn Deluxe Hotel in Alanya, Antalya (Reservation ID: 1662850400). I created the reservation 2–3 days ago, and today, when I contacted the hotel to confirm, I was informed that my reservation does not appear in their system. I reached out...
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