Airbnb’da İptal Edilen Rezervasyon Sonrası 12.842,05 TRY Geri Ödeme Sorunu

# Airbnb — TRY 12,842.05 Still Missing After Cancelled Reservation

On October 10, 2026, ı attempted to book accommodation in Almaty, Kazakhstan, through Airbnb. During the Booking process, TRY 12,842.05 was deducted from my available balance on my VakıfBank Visa Debit card.

The host never accepted my reservation, and ı cancelled the request on October 11, 2026. No accommodation was provided.

Airbnb confirmed that the payment authorization was cancelled on October 11. İts payment processor, Braintree, provided documentation showing the transaction status as "Voided".

However, my Money has still not been returned to my available balance.

I contacted VakıfBank several times. Bank representatives informed me that the transaction was marked as successful, the funds were not showing as a temporary authorization hold, and no cancellation or refund was recorded.

This directly contradicts Airbnb's explanation that the payment was cancelled before settlement.

My complaint was handled by an Airbnb Payments Specialist n ed Phoebe.

Despite weeks of correspondence, ı repeatedly received the s e explanation that Airbnb had not received my funds and that ı should contact my bank.

I explained that VakıfBank is located in Türkiye while ı currently abroad. My written attempts to contact the bank had not resulted in a substantive resolution, and international telephone calls were my Only effective communication channel.

I repeatedly requested that Airbnb arrange an ındependent review by senior management or its financial department. These requests were declined.

I was also repeatedly given deadlines of 24 or 48 hours to provide additional banking documentation, even though obtaining such documents from a foreign bank was beyond my immediate control.

On November 5, Airbnb closed my complaint, reference a129942675, without resolving the financial issue.

In my personal opinion, the circumstances raise Serious concerns about the handling and possible wrongful retention of my Money. I cannot determine where the funds are because the bank and Airbnb provide conflicting information.

I consider Airbnb's handling of this complaint extremely unsatisfactory.

As of November 12, 2026, my TRY 12,842.05 remains unavailable, more than a month after the original transaction.

I request that Airbnb reopen my complaint, arrange an ındependent review, cooperate with the relevant payment institutions, and take ALL appropriate steps to help restore my funds.

I also request a Clear written explanation of the final Investigation results.

I paid for accommodation that was never confirmed, received no service, and still cannot access my Money.

I expect a practical resolution, not another referral back to the bank.

Pavel Sharapov