On 26.12.2023 I purchased a Xiaomi Robot Vacuum S10+ from Mi store. From almost the beginning, the device has constantly had problems and I have had to send it to service again and again. Within this short period, I have faced many different faults such as sensor problems, charging issues, wet clean...
I have been experiencing a serious problem with my Xiaomi TV Box S for about two months. The device constantly freezes, making it impossible to use it properly. This issue occurs all the time during use and disrupts watching content. Because of this persistent freezing problem, I have contacted the ...
My Redmi 13 Pro has been randomly refusing to charge for the past year. At first, we thought the issue was caused by the chargers, so we tried different charging adapters and even replaced them several times, but when the problem persisted, we realized the issue was coming from the phone itself. We ...
On 12.11.2025, I submitted my Xiaomi Robot Vacuum X10 to your service center under service number 1762932753. Although the product acceptance form clearly states that the fault detection period is 2–5 business days, this period has passed and I have still received no update. As of today, it has been...
I have been experiencing a serious keyboard issue on my Redmi 14 Pro Xiaomi phone for about two weeks. Whenever I try to type a message or use the keyboard in any app, a completely white screen appears instead of the keyboard, and no keys are visible. This issue occurs across all applications. I tr...
I have been experiencing an issue with my Xiaomi 13T Pro for about a month. When I switch to video mode in the camera app, the zoom slider disappears. This problem started right after the most recent software update. I did not install any new apps or make any changes to the device beforehand. My pho...
I purchased a Redmi Note 14 Pro from the Turkcell Vadi Istanbul store for approximately $472 USD. Ten days after buying the device, the keyboard began freezing and some letters stopped responding. I took the phone back to the Turkcell store, and they sent it to the KVK service center. KVK returned t...
"My urgency was because I wanted the TV to be set up and installed as soon as possible. The installation was done the next day. The TV is great, I recommend it to everyone."
On November 3, 2025, my PUBG Mobile account, which is linked to my Facebook profile (Player ID: 5184*****22, Username: çiyager), was taken over by someone using a device identified as “Poco X7 Pro.” My account was also linked to my Google account. At the time of the incident, I was actively playing ...
On November 13, 2025, I purchased a Xiaomi Redmi Note 14 Pro 5G from the Mi Store. During the purchase, I specifically asked the Xiaomi representative whether I could actively use two SIM cards at the same time, without switching between them. I was told that both lines could be used simultaneously....
On November 18, 2025, my WhatsApp account on my Xiaomi Redmi 8 phone was suddenly closed without any warning or explanation. I only used the account for personal and family communication. After my account was closed, I submitted a “review request” through the app, but I have not received any respons...
I purchased the Xiaomi Mop 2 Pro robot vacuum about a year ago through Teknosa’s online store. I am using the product in Aydın. Since the day I bought it, I have constantly encountered a “collision sensor error.” Because of this, I have sent the device to the authorized service center three times. E...
I am using the Xiaomi Redmi Note 13 Pro Plus 5G. Previously, under Settings > Battery > Additional Features, there was a “Turbo Charge” option, and thanks to this feature, I was able to use fast charging. However, a few days ago, after installing the Android 15 update, this option completely disappe...
I placed an order for a Xiaomi television on November 8 through mi.com, paying ₺27,999 by credit card. However, despite the time that has passed, my shipment has still not been delivered. I contacted mi.com customer service multiple times, but I was not given any clear information, nor was I provide...
I bought the Xiaomi Pad 7 tablet about a month and a half ago. After purchasing it, I wanted to buy the pen accessory separately, but it isn’t sold or...
I sent my Redmi Note 13 Pro 4G, which is still under warranty, to your authorized service center. The only issue with my device was minor paint bubbling on the inner corners of the back cover; there were no other problems. The rear camera, in particular, was perfectly fine when I handed it over. Tod...
I have been unable to use my Xiaomi Redmi Note 12 Pro smartphone for about two months due to freezing issues and the battery draining extremely fast during normal use. The device constantly freezes when switching between apps, and the charge depletes within a very short time. Most recently, the phon...
I was very eagerly waiting for the HyperOS 3 update for my Redmi Note 13 4G, but I have learned that my phone will not be receiving it. I want this situation to be corrected immediately. A phone released in January 2024 should receive all updates at least until January 2026. Despite Xiaomi’s promise...
After using my Xiaomi X20 Plus robot vacuum for about five months without any issues, I started experiencing serious problems such as excessively loud noise, failure to clean properly, and the brush constantly falling off. Because of these issues, I sent the product to service a total of three times...
Xiaomi robot vacuum cleaner I purchased from the Marmara Park store was sold to me as a product with a Turkey warranty. However, it broke down within only two months. Despite sending it to the service center, it was excluded from the warranty coverage under the claim of a “user error.” When I contac...
I’ve been having issues with the charging adapter and cable that came with my Redmi Note 13 Pro for about a month. The adapter and cable sometimes fail to charge, making it difficult to use my device properly. I purchased the product from a technology store and have the invoice (Invoice No: 00620240...
Dear Xiaomi Global Support Team, For more than six months, the Xiaomi Smart Pet Fountain Filter has been unavailable in Turkey, making the Smart Pet Fountain device unusable. Despite frequent checks at both online and physical stores, the product remains out of stock. Local retailers mentioned that ...
I purchased my Xiaomi Robot Vacuum X20 Max about two months ago from the official Trendyol seller on Trendyol, paying approximately ₺33,000. I have only used the device with plain water and have never added any chemicals. However, about ten days ago, the water suction pump malfunctioned, releasing a...
I set up my Xiaomi C400 security camera in May through the Mi Home app to monitor my family while I’m abroad. I purchased the camera via Trendyol, and it is still under warranty. About a month after setup, the camera started going offline intermittently. At first, unplugging and reconnecting it temp...
Smartphones, mobile applications, laptops, and various other types of consumer electronics are some products that Xiaomi, a Chinese multinational electronics business, designs, produces, and distributes. Xiaomi, founded in 2010 by entrepreneur Lei Jun, swiftly became one of the top smartphone makers. Xiaomi's devices are popular with people in developed and developing nations due to their high-quality features and reasonable prices. The corporation has a significant presence in China and India but has expanded into Europe, Southeast Asia, and Latin America. In addition to smartphones, Xiaomi also offers laptops, smart home devices, fitness trackers, and other electronic equipment. The Mi Home app enables users to manage and monitor their Xiaomi devices from a single interface.