Xiaomi Mop 2 Pro Collision Sensor Error Repeats After Every Repair

I purchased the Xiaomi Mop 2 Pro robot vacuum about a year ago through Teknosa’s online store. I am using the product in Aydın. Since the day I bought it, I have constantly encountered a “collision sensor error.” Because of this, I have sent the device to the authorized service center three times. Each time, I was told that the sensor feet were replaced, and the product was returned to me about a month later. However, after using it only 2–3 times, the same issue reappeared every single time.

I have reported this problem multiple times to Teknosa customer service and the authorized service center. Yet, I was repeatedly told to send the device back to service again, with no permanent solution offered. Experiencing the same malfunction repeatedly—especially on a device still under warranty—has caused significant inconvenience.

My order number is: 2295461001. At this point, I am requesting a product replacement or a full refund. Since a permanent repair has not been achieved, I ask that my issue be resolved and that I receive a proper response.