I have been unable to use my Xiaomi Redmi Note 12 Pro smartphone for about two months due to freezing issues and the battery draining extremely fast during normal use. The device constantly freezes when switching between apps, and the charge depletes within a very short time. Most recently, the phone completely froze, leaving only the screen light on, and I was unable to operate it in any way. I purchased the device online and sent it to the authorized service provider, Elektrofoni. Using the shipping number provided by customer service, I shipped the device and was told that I would not need to make any payment. They stated that the repair would be completed under warranty. However, despite the device still being under warranty, the service center demanded a repair fee. When I refused to pay, I requested the return of my device, but this time, they demanded a service fee instead. The service number given to me when I submitted the device was 2415654551320. I request that my device be repaired or replaced free of charge under warranty and that my grievance be resolved promptly.
I purchased a Redmi Note 12 Pro that came with a valid warranty and have now sent it to the service center for the second time, seeking a replacement because of persistent problems. Even though I explicitly requested a device replacement, they just conducted a test and sent the phone back after hold...
I purchased a brand new Xiaomi Redmi Note 12 Pro phone, and I charge it overnight. Surprisingly, without any usage, the battery level drops from 100% to around 87% on its own. When I contacted Xiaomi customer service regarding this device issue, they claimed it was normal during the first 14 days. T...
On September 28, I filed a complaint regarding my Redmi Note 14 Pro, but I still haven’t received any response. I purchased the device in April from MediaMarkt, and it is covered by both the manufacturer’s warranty and an additional one-year insurance plan. About two months after purchasing the pho...
I bought a Redmi 12C a little over two years ago, and I’ve had nonstop problems with it. About 5–6 months after purchasing, the phone started freezing randomly, opening apps by itself, and even making calls without my input — as if it had a mind of its own. Shortly after, it began overheating, would...
I bought the Xiaomi Redmi Note 12 Pro 256GB8 from the Carrefour store in Bursa Nilüfer. Within a week of use, the phone began overheating and charging on its own. I took it to the authorized service center, and they said there was no problem with the phone. However, the same problem reappeared just ...
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