On 26.12.2023 I purchased a Xiaomi Robot Vacuum S10+ from Mi store. From almost the beginning, the device has constantly had problems and I have had to send it to service again and again. Within this short period, I have faced many different faults such as sensor problems, charging issues, wet cleaning system problems and water motor problems. Because of these recurring issues, I have already sent the robot to service six times. I have service documents for these repairs, and some of the service dates are 08.07.2024, 19.10.2024, 23.01.2025, 24.09.2025 and 02.12.2025. Despite all these repairs, the device still does not work reliably. I believe this is a production quality problem, because it is not normal for a robot vacuum to go to service almost every three months. Yesterday I had to send it again to service due to another sensor problem, and I have completely lost my trust in this product. For these reasons, I request a free replacement of my Xiaomi Robot Vacuum S10+ with a new device, as continuous repairs have not solved the problem and the product has not provided a trouble‑free usage experience.
In 2023, I purchased a Xiaomi Vacuum S10+ robot vacuum cleaner from Mi Store. From the beginning, the device had a mopping problem; it did not release water while mopping, and later it started leaking water. Because of these recurring issues, I considered the product defective. Since 2024, my robot ...
Due to a short battery life issue, I sent my Xiaomi 1c Vacuum Mop robot vacuum to the service center on May 8, 2023, as the warranty was still valid. They informed me that a new battery was required. I paid 600 because they claimed the warranty did not cover it. However, after reading the website re...
I purchased a Xiaomi S10T robot vacuum cleaner from Media Markt less than a year ago, and since the day I bought it, the device has been plagued with issues. It constantly experiences mapping errors, gets confused, fails to clean properly, does not mop, spills collected dust, and cannot detect obsta...
I purchased the Xiaomi Mop 2 Pro robot vacuum on 22.10.23, hoping to simplify my daily cleaning. Unfortunately, within just a few months, the device started showing a persistent “collision sensor error.” Since then, I’ve sent it to service five times. Only on the first occasion did they replace the ...
I haven't been able to put my Xiaomi robot vacuum to use since I purchased it. As a result, I've already sent it to the repair shop three times. The service center informed me that there was no problem at the time. However, I will not accept it back until the device has been fully repaired. If it ca...
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