In February 2020, I purchased a Redmi Note 8 Pro smartphone from the Istanbul Akasya Mi Store, along with an additional ...5-year extended warranty. Before my 5-year warranty expired in February 2025, I changed my phone, and the store employees told me that since my warranty was still valid, they coul
I purchased a Xiaomi Redmi Note 14 Pro 5G (12 GB / 512 GB) smartphone in June 2025, and since 04.06.2025, I have been ex...periencing serious problems during phone calls. Most of the time, my voice does not go through to the other side, I cannot hear the other party, the sound comes with a delay of 7 t
I purchased a Xiaomi Mi 14T Pro mobile phone (Serial No: 57314/R4V703154) from the Mi Store online store belonging to Xi...aomi Turkey Technology Limited Company on 22 August 2025 for 39,499.00 TL. The device is approximately 3 months old, and since the day of purchase, it has been experiencing serious
In 2023, I purchased a Xiaomi Vacuum S10+ robot vacuum cleaner from Mi Store. From the beginning, the device had a moppi...ng problem; it did not release water while mopping, and later it started leaking water. Because of these recurring issues, I considered the product defective. Since 2024, my robot
I have been using my Xiaomi 14T Pro phone for about 10 months, and I have been experiencing a serious call-related issue... that has existed since the very first day. Whenever I make a conference call, I can hear the other participants clearly, but my voice does not reach them at all. This issue occurs
The Redmi 13 Pro phone I purchased from the Mi Store located in Istanbul Moi mall started showing various problems from ...the very first day. Even though I have been using the device for less than a year, I have been experiencing constant network issues, especially over the past month. The signal sud
On 26.12.2023 I purchased a Xiaomi Robot Vacuum S10+ from Mi store. From almost the beginning, the device has constantly... had problems and I have had to send it to service again and again. Within this short period, I have faced many different faults such as sensor problems, charging issues, wet clean
I have been experiencing a serious problem with my Xiaomi TV Box S for about two months. The device constantly freezes, ...making it impossible to use it properly. This issue occurs all the time during use and disrupts watching content. Because of this persistent freezing problem, I have contacted the
My Redmi 13 Pro has been randomly refusing to charge for the past year. At ...first, we thought the issue was caused by the chargers, so we tried differe
On 12.11.2025, I submitted my Xiaomi Robot Vacuum X10 to your service center under service number 1762932753. Although t...he product acceptance form clearly states that the fault detection period is 2–5 business days, this period has passed and I have still received no update. As of today, it has been
I have been experiencing a serious keyboard issue on my Redmi 14 Pro Xiaomi phone for about two weeks. Whenever I try to... type a message or use the keyboard in any app, a completely white screen appears instead of the keyboard, and no keys are visible. This issue occurs across all applications. I tr
I have been experiencing an issue with my Xiaomi 13T Pro for about a month. When I switch to video mode in the camera ap...p, the zoom slider disappears. This problem started right after the most recent software update. I did not install any new apps or make any changes to the device beforehand. My pho
I purchased a Redmi Note 14 Pro from the Turkcell Vadi Istanbul store for approximately $472 USD. Ten days after buying ...the device, the keyboard began freezing and some letters stopped responding. I took the phone back to the Turkcell store, and they sent it to the KVK service center. KVK returned t
"My urgency was because I wanted the TV to be set up and installed as soon as possible. The installation was done the next day. The TV is great, I recommend it to everyone."
On November 3, 2025, my PUBG Mobile account, which is linked to my Facebook profile (Player ID: 5184*****22, Username: ç...iyager), was taken over by someone using a device identified as “Poco X7 Pro.” My account was also linked to my Google account. At the time of the incident, I was actively playing
On November 13, 2025, I purchased a Xiaomi Redmi Note 14 Pro 5G from the Mi Store. During the purchase, I specifically a...sked the Xiaomi representative whether I could actively use two SIM cards at the same time, without switching between them. I was told that both lines could be used simultaneously.
On November 18, 2025, my WhatsApp account on my Xiaomi Redmi 8 phone was suddenly closed without any warning or explanat...ion. I only used the account for personal and family communication. After my account was closed, I submitted a “review request” through the app, but I have not received any respons
I purchased the Xiaomi Mop 2 Pro robot vacuum about a year ago through Teknosa’s online store. I am using the product in... Aydın. Since the day I bought it, I have constantly encountered a “collision sensor error.” Because of this, I have sent the device to the authorized service center three times. E
I am using the Xiaomi Redmi Note 13 Pro Plus 5G. Previously, under Settings > Battery > Additional Features, there was a... “Turbo Charge” option, and thanks to this feature, I was able to use fast charging. However, a few days ago, after installing the Android 15 update, this option completely disappe
I placed an order for a Xiaomi television on November 8 through mi.com, paying ₺27,999 by credit card. However, despite ...the time that has passed, my shipment has still not been delivered. I contacted mi.com customer service multiple times, but I was not given any clear information, nor was I provide
I bought the Xiaomi Pad 7 tablet about a month and a half ago. After purcha...sing it, I wanted to buy the pen accessory separately, but it isn’t sold or
I sent my Redmi Note 13 Pro 4G, which is still under warranty, to your authorized service center. The only issue with my... device was minor paint bubbling on the inner corners of the back cover; there were no other problems. The rear camera, in particular, was perfectly fine when I handed it over. Tod
I have been unable to use my Xiaomi Redmi Note 12 Pro smartphone for about two months due to freezing issues and the bat...tery draining extremely fast during normal use. The device constantly freezes when switching between apps, and the charge depletes within a very short time. Most recently, the phon
I was very eagerly waiting for the HyperOS 3 update for my Redmi Note 13 4G, but I have learned that my phone will not b...e receiving it. I want this situation to be corrected immediately. A phone released in January 2024 should receive all updates at least until January 2026. Despite Xiaomi’s promise
