Domino's Pizza

On 28.11.2025 at 19:18, I placed an online payment order of approximately ₺450 through the Domino’s mobile app. One hour after placing the order, I received a message saying “your order has been delivered,” even though nothing was delivered to me. I then called the branch repeatedly—at least 10 time...

I placed my order from Domino’s, and it was delivered about 1 hour late; when it arrived, the pizzas were unfortunately cold. In addition, the drink included in my order was not delivered. When I informed the courier, he said, “I forgot, I’ll bring it shortly or send the money,” but neither the drin...

At 3:05 p.m., I ordered a medium pepperoni pizza and 225g of fries through the Domino’s Pizza app. After waiting for about 35 minutes, the delivery courier called and told me to pick up my order from across the street instead of bringing it to my home. Even though I had clearly entered my full deliv...

On November 2, 2025, I placed a ₺560 pizza order from Domino’s choosing the Ticket payment option at the door. However, when the courier arrived, I couldn’t complete the payment because his phone did not have the NFC application, so I had to return the order without receiving it. Despite this, the o...

I am unable to add the “First Taste” products I won in the Domino’s app to my cart. Despite trying 8–9 times over the past three days, whenever I attempt to add any product to my cart, the “First Taste” items in the “Exclusive for You” section are not included. When I try to add them, I receive an e...

On October 29, 2025, I ordered a meal online from Domino’s (#g3ve-2544-epua). When my order arrived, I found a bone inside the product. This incident seriously affected both my health and my trust in Domino’s. It could have been much worse—especially if a small child had swallowed it and choked. I h...

On October 5, 2025, I went to the Atlaspark Domino’s branch to buy a drink. However, the staff displayed a rude and negative attitude, saying to me, “There’s no drink for you, don’t come again.” They didn’t even take my order, leaving me mistreated as a result. I request that my complaint be forward...

On September 23, 2025, I placed an order by phone from a Domino’s Pizza branch. However, the medium fries I ordered were missing from the delivery. The total order amount was ₺75, which I paid by credit card. I have not contacted customer service regarding the missing item. I request a refund for ...

I frequently order Margarita pizza with extra toppings from the Domino’s Kartal Kurfalı branch. However, almost every time, the extra toppings that I selected are either missing or added in such small amounts that they are barely noticeable. On my last order, it felt like I was just eating plain dou...

On August 8th and 10th, I placed two separate orders through Yemeksepeti at the Gaziantep Duisburg branch. In both orders, I was sent a different pizza than the one I ordered. My order numbers are #lg2z-2532-v18n and lg2z-2532-9vke. I paid by credit card. This isn't the first time I've experienced t...

On August 30, 2024, I ordered one XL Iconic Pizza from Domino’s Ortaköy branch (Order No: 84414576). Shortly after eating the pizza, I developed a high fever, severe stomach pain, diarrhea, weakness, and chills. For about three days, I was bedridden, only getting up to vomit or use the bathroom, una...

On July 24, I placed an order worth ₺763.50 through the Domino’s Pizza app from the Giresun/Bulancak branch. The amount was charged to my account ending in 9303, but since my order was never created, no delivery was made. I did not receive any error message through the app, and the process appeared ...

I wanted to use the 300 summer points I'd accumulated through the 'Daha Daha' app to receive a Domino's medium 1+1 menu as a gift. I selected one of the medium pizzas offered as part of the campaign at a Domino's branch in Ankara, Turkey, and entered my promo code into the appropriate field in the D...

On July 2, 2025, following the cancellation of my order with reference number 82678265, I was informed that a refund of ₺505 had been initiated. However, as of July 17, the refund still hasn’t been credited to my account. I contacted Domino’s customer service several times—first I was told it would ...

On July 15, 2024, at 21:12, I placed an order for the “Superix Pizza” from Domino’s Pizza Zeytinburnu 58. Bulvar branch via Yemeksepeti (Order No: #w7cw-2529-3zu3). My order was delivered 1 hour later, at 22:12. According to Domino’s own policy, orders that take longer than 30 minutes to be delivere...

I order from Domino's Pizza almost every three days. I placed an order this evening, and when it didn’t arrive within 33 minutes, I contacted the customer complaint line. They directed me to the branch, which told me the pizza and other items were on the way. I reminded them of their 30-minute deliv...

I ordered pizza from Domino's and added a 20-piece crispy chicken side. However, I only received 19 pieces. I paid ₺80 for it. If I wanted just 10 pieces, why sell it as a 20-piece if only 19 are included? Did one of your staff eat it? This is completely unacceptable. It may seem like a small mistak...

Domino's Pizza representatives, do prices really change every week? I find this approach hard to understand. Prices are constantly increasing, and I can’t make sense of it. The dough is the same, the ingredients are more or less the same—some slightly more, some less—yet you even charge extra for so...

I ordered two large Superix pizzas with parmesan crust from a Domino’s branch, and what I received was incredibly disappointing. The pizzas looked and tasted like empty Ramadan flatbreads—hardly any toppings, barely any cheese or sauce. It was as if someone had forgotten to finish making them. I ca...