I purchased a Redmi Note 14 Pro from the Turkcell Vadi Istanbul store for approximately $472 USD. Ten days after buying the device, the keyboard began freezing and some letters stopped responding. I took the phone back to the Turkcell store, and they sent it to the KVK service center. KVK returned the device saying that “no malfunction was found.”
After receiving the phone, we tested it again in front of the Turkcell representatives, and the keyboard froze once more—the keys did not work. Because of this, the device was sent to KVK for a second time. However, this time, the screen was replaced without my knowledge or consent. I do not accept this.
So far, no fee has been charged. I am requesting a full replacement with a brand-new device. I have been dealing with this issue for two days now, and I want my grievance resolved.
On September 28, I filed a complaint regarding my Redmi Note 14 Pro, but I still haven’t received any response. I purchased the device in April from MediaMarkt, and it is covered by both the manufacturer’s warranty and an additional one-year insurance plan. About two months after purchasing the pho...
I am absolutely furious with Turkcell! I bought a Xiaomi Note 14 phone through their application, and it immediately developed a sound problem, then the phone froze and shut down on its own. I still haven't received any follow-up from them. They keep saying I'll be called, but I'm just waiting indef...
I have been unable to use my Xiaomi Redmi Note 12 Pro smartphone for about two months due to freezing issues and the battery draining extremely fast during normal use. The device constantly freezes when switching between apps, and the charge depletes within a very short time. Most recently, the phon...
I sent my Redmi Note 13 Pro 4G, which is still under warranty, to your authorized service center. The only issue with my device was minor paint bubbling on the inner corners of the back cover; there were no other problems. The rear camera, in particular, was perfectly fine when I handed it over. Tod...
The Redmi 13 Pro phone I purchased from the Mi Store located in Istanbul Moi mall started showing various problems from the very first day. Even though I have been using the device for less than a year, I have been experiencing constant network issues, especially over the past month. The signal sud...
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