Xiaomi

I placed an order for a Xiaomi television on November 8 through mi.com, paying ₺27,999 by credit card. However, despite the time that has passed, my shipment has still not been delivered. I contacted mi.com customer service multiple times, but I was not given any clear information, nor was I provide...

I sent my Redmi Note 13 Pro 4G, which is still under warranty, to your authorized service center. The only issue with my device was minor paint bubbling on the inner corners of the back cover; there were no other problems. The rear camera, in particular, was perfectly fine when I handed it over. Tod...

I have been unable to use my Xiaomi Redmi Note 12 Pro smartphone for about two months due to freezing issues and the battery draining extremely fast during normal use. The device constantly freezes when switching between apps, and the charge depletes within a very short time. Most recently, the phon...

I was very eagerly waiting for the HyperOS 3 update for my Redmi Note 13 4G, but I have learned that my phone will not be receiving it. I want this situation to be corrected immediately. A phone released in January 2024 should receive all updates at least until January 2026. Despite Xiaomi’s promise...

After using my Xiaomi X20 Plus robot vacuum for about five months without any issues, I started experiencing serious problems such as excessively loud noise, failure to clean properly, and the brush constantly falling off. Because of these issues, I sent the product to service a total of three times...

Xiaomi robot vacuum cleaner I purchased from the Marmara Park store was sold to me as a product with a Turkey warranty. However, it broke down within only two months. Despite sending it to the service center, it was excluded from the warranty coverage under the claim of a “user error.” When I contac...

I’ve been having issues with the charging adapter and cable that came with my Redmi Note 13 Pro for about a month. The adapter and cable sometimes fail to charge, making it difficult to use my device properly. I purchased the product from a technology store and have the invoice (Invoice No: 00620240...

Dear Xiaomi Global Support Team, For more than six months, the Xiaomi Smart Pet Fountain Filter has been unavailable in Turkey, making the Smart Pet Fountain device unusable. Despite frequent checks at both online and physical stores, the product remains out of stock. Local retailers mentioned that ...

I purchased my Xiaomi Robot Vacuum X20 Max about two months ago from the official Trendyol seller on Trendyol, paying approximately ₺33,000. I have only used the device with plain water and have never added any chemicals. However, about ten days ago, the water suction pump malfunctioned, releasing a...

I set up my Xiaomi C400 security camera in May through the Mi Home app to monitor my family while I’m abroad. I purchased the camera via Trendyol, and it is still under warranty. About a month after setup, the camera started going offline intermittently. At first, unplugging and reconnecting it temp...

Two months ago, I purchased a Xiaomi 14T smartphone. Since the first day of use, I’ve been experiencing battery problems. The phone’s battery drains extremely fast, even during normal internet use. I hesitate to even watch videos, because the battery depletes in a very short time. For example, last ...

Since the day I purchased my Redmi Note 14 Pro, I’ve been constantly experiencing Wi-Fi disconnection issues. The problem isn’t limited to a specific network—it happens everywhere and on all Wi-Fi connections. I’ve already updated the device’s software, and when that didn’t resolve the issue, I sen...

I started using my Xiaomi air humidifier about a week ago, and the device has been making extremely loud noises ever since. I purchased it from mi.com, and this issue has been present from the very first day. Every time I use the product, it produces a disturbing level of noise, making it especially...

I purchased my Xiaomi Watch 2 about a year ago from internetmi.com. The device worked perfectly for the first eight months, but for the past month, I’ve been experiencing a persistent issue — whenever I answer a call, no sound is transmitted either to or from the other person. This happens on every ...

On September 28, I filed a complaint regarding my Redmi Note 14 Pro, but I still haven’t received any response. I purchased the device in April from MediaMarkt, and it is covered by both the manufacturer’s warranty and an additional one-year insurance plan. About two months after purchasing the pho...

For the past three days, I’ve been unable to use the NFC contactless payment feature on my Redmi Note 13 Pro 5G through the Paraf app. The app opens normally, and when I press the “Pay” button, nothing happens — the transaction doesn’t go through, and I don’t receive any error message. I’m trying to...

I have been using my Xiaomi Mop 2 Pro robot vacuum for about one month, and it frequently displays a “positioning” error, failing to locate itself properly. The device wanders randomly around the rooms, cleaning without following a mapped route. I tried cleaning the sensors and the device as recomme...

I purchased my Redmi Note 13 Pro 5G from a store called Kahraman CSM, and since the day I bought it, I’ve been unable to use the 120 FPS feature in PUBG Mobile. I’ve tried enabling the 120 FPS option both in the game and device settings, and I’ve also updated both the phone software and the game, bu...

Dear Xiaomi Customer Service, I am writing to formally request the refund of my order 5250828391063111. On August 26, I purchased a Xiaomi Vacuum S20+ Robot Vacuum from mi.com. Shortly after placing the order, I decided to cancel it. When I attempted to do so through the website, I encountered an er...

I have been experiencing serious overheating and battery consumption issues with my Xiaomi Redmi Note 13 Pro 4G model phone for approximately 7 months. Despite not playing games, disabling all notifications, and using the device in battery saver mode, the battery drops by 30–50% overnight, and I fin...

I purchased the Petkit Pro Max 2 smart cat litter box from Evofone’s website. I have been using the product for two months, and since the very first day, it has been leaking liquid from the side compartment where the odor filter is located. Every day, urine accumulates in a line at the bottom, and t...

On 12-05-2025, I purchased a Xiaomi Redmi Buds 6 Play headset through Hepsiburada, and as of 08-09-2025, I have been experiencing a connection problem. I only use the product with my phone, and the right earbud (R) does not work at all. The issue is persistent and has not been resolved on any device...