On December 18, 2025, at around 8:30 p.m., an amount of $17 USD was withdrawn from my UPTION account via an online transfer without my knowledge or authorization. My UPTION account is linked to my AK Bank and VakıfBank accounts, and I noticed this unexpected deduction when I checked my balance. I c...
I applied for a virtual card through UPTION, and on December 2, 2025, representatives came to my home and had me sign and submit the required documents. However, even though nine days have passed, my card has still not been delivered. Despite signing the delivery documents, I have not received any ...
I submitted a phone number change request through the Uption mobile app, but for three days my request has remained stuck in “under review” status with no progress. Since I need to use my account actively during this time, this delay has caused me significant inconvenience. Regarding this delay, I ...
My Uption account has been blocked for approximately four days—including three business days and one weekend day—without any reason or explanation. During this time, I have been unable to access or use the $2,333 balance in my account. Regarding this issue, I have tried to contact the company multi...
My Uption account has been closed for about one month without any explanation. I was using the account only to receive money sent by a friend from abroad, and after this transaction, my account was completely shut down. Since that date, I have tried to contact Uption many times by phone and by emai...
On 12/08/2025, I transferred €3,700 from my VakıfBank account to my euro account in Aktif Bank’s Uption app. The reference number for this transaction on VakıfBank’s side is S003984025566425. VakıfBank successfully sent the money, but the transaction was rejected by Uption. Even though this was a do...
For the past week, the ₺6,006 balance in my Uption account has been blocked, and I have been unable to access it in any way. My account displays a warning saying “temporarily blocked, please contact us via email,” but even after sending multiple emails, I have received no response. When I managed to...
During a fake scholarship application under the name “Genciz Biz,” I was tricked into creating accounts on the Parolapara and Uption platforms. During...
On October 7, my individual account at Uption Bank was blocked without any prior notice, and I have been unable to access it since that day. The account was opened digitally, and my IBAN number is TR07************************32. Due to the block, I am unable to withdraw my money, which has caused me...
Two days ago, a money transfer of €130 was sent to me from abroad. However, when I tried to log into my Uption individual account, I was redirected to the security question screen. Even though I entered the correct answer, the system did not accept it. I didn’t receive any other error message or war...
"Full"
Despite signing and submitting all the required documents for my Uption Bank account registered under the name H** M****,** my account has been tempor...
On June 1, 2025, a person named A** D******** accidentally sent ₺50 to my account on Uption. Following this transaction, my account was blocked without any notification. Because of this, I can’t access my own money, which is ₺205. When I noticed the issue, I contacted customer service. They told me ...
On August 3, 2025, my Uption account was blocked without any explanation or stated reason. Although there is still a balance remaining in my account, I have been unable to access it since the block. When I contacted customer support, I was simply told to wait, but no progress or update has been made...
I am a new user of the Uption app, and for more than two weeks now, my account has been temporarily blocked without any explanation. I am unable to log in, see whether I have any balance in the account, or view my transaction history. The phone number linked to my account is 552 922 80**. After the...
I created an account on the Uption platform, hoping to use its services smoothly. However, I was never able to use my account because it has been stuck in the verification process from the very beginning. Although the system claims that my card has been delivered, I have not received any physical ca...
I am writing to report the serious problems I have faced while using Uption’s services. Unfortunately, instead of streamlining customer operations, Uption has created an overly complex and time-consuming bureaucratic process. The excessive paperwork and repeated document requests significantly delay...
"Thank you"
On June 29, 2026, at around 9:00 PM, I noticed that my Uption account was compromised, and I have been unable to access it since then. I believe my pe...
On June 24, 2025, at 00:00:50, I transferred ₺2.519,69 to fund my Uption account. This was my first transaction on the platform, and I was informed that I needed to complete a verification process before the funds could be credited. I immediately followed all the necessary steps, contacted Uption vi...
I’ve been locked out of my Uption account ever since I changed my mobile operator. Because of the SIM change, I can’t log in, and my funds are stuck in the account. I’ve been trying to contact Uption for three days now—calling their customer service line leads nowhere, and I’ve sent multiple emails ...
I submitted all the required and correct information to upgrade to an unlimited account on Uption, expecting the verification process to take a day at...
On June 5, 2025, I made a ₺1,900 deposit to my Uption account using my credit card. The amount was successfully deducted from my card, but the funds never appeared in my Uption balance. Since then, I’ve been trying to contact customer support—but with zero success. Their phone line keeps me waiting...
"The relevant customer service was very attentive, my problem was solved, thank you."
I do not want the Uption virtual card that was mistakenly opened in my name by my cousin. I’ve been trying to cancel it, but it’s been impossible to r...
I received my Uption card, but I cannot activate it no matter what I try. I’ve been calling the customer service number 0850 724 0878 repeatedly, but no one ever answers. You sent me a card, yet there are zero instructions on how to activate or use it—no password, no guidance, nothing. There are no...
I loaded funds to my Uption account using my credit card, and the payment was successfully deducted—but the money never showed up in my account. Since then, I’ve been trying to reach UPT (Uption), but it’s impossible. No one answers the phones, and they haven’t responded to any of my emails or inqui...