I’ve tried booking multiple hotel stays through Vio.com and similar discount travel sites, lured by rates advertised at 10–20% below standard prices. Each time, I’ve paid up front but then either received “invalid reservation” notices or been told the hotel has no record of my booking. Every attempt...
"I checked into the hotel without any problems. As they said, I didn't receive confirmation in the last week, but when I went to the hotel, there was no issue and I stayed as stated."
I made a reservation through Vio.com and immediately received a payment confirmation email. To double-check, I called the hotel—only to learn they have no record of my booking. Concerned, I contacted Vio.com support via their online form, but all I received were generic, automated replies that did n...
I booked a hotel stay through Vio.com and immediately paid the full amount, expecting a confirmed reservation. When I called the hotel to verify my booking, they told me “We don’t have your reservation.” Confused, I checked my bank statement and saw Vio.com had withdrawn my payment, yet no confirmat...
I booked a room through Vio.com and immediately received an “invalid reservation” notice, yet they still charged my payment. When I checked my bank account, the full amount was withdrawn, but Vio.com never issued a refund. Frustrated, I called the Dosinia Hotel directly—only to learn they have no pa...
I live in Germany and booked a stay at Dosinia Hotel through Vio.com, a European travel site. The hotel’s local rate is ₺55,000 per night, but Vio.com charged me €1,050 (roughly ₺37,000). On booking day, I immediately called the hotel to confirm my reservation. For four days they gave only vague res...
My spouse booked a night at Radisson Harbiye Istanbul for our anniversary on August 31. Two days before check-in, our son fell ill and we knew we couldn’t leave him alone, so we called Vio.com to cancel. Vio.com insisted we speak to the hotel directly. The hotel assured us there was no problem and t...
I accidentally booked my hotel stay for July 25 instead of July 23 through Vio.com and immediately noticed the error. I reached out to the Hampton by Hilton Antalya staff the next morning, but they told me “We don’t work with that site” and couldn’t help. Frustrated, I contacted Vio.com’s customer s...
I tried to book a room through Vio.com just ten minutes before midnight, expecting a quick and smooth transaction. Unfortunately, their system threw an error and failed to confirm the reservation. Thinking it hadn’t gone through, I attempted two more times. To my shock, all three attempts were charg...