On December 18, 2025, at around 8:30 p.m., an amount of $17 USD was withdrawn from my UPTION account via an online transfer without my knowledge or authorization. My UPTION account is linked to my AK Bank and VakıfBank accounts, and I noticed this unexpected deduction when I checked my balance.
I contacted customer service regarding this unauthorized withdrawal, but I did not receive any response or clarification. This lack of communication has increased my concern about the security of my account and my funds.
I request a full refund of the $17 USD that was withdrawn without my consent, along with a clear and detailed explanation of how this transaction was carried out without my authorization. I also expect appropriate security measures to be taken to prevent similar incidents from occurring again.
On October 27, 2025, ₺22,502.33 was withdrawn from my VakıfBank salary account without my knowledge or consent. This transaction occurred entirely without my involvement, and I received no information about how or by whom the money was withdrawn. I contacted both customer service and the branch rega...
On June 5, 2025, I made a ₺1,900 deposit to my Uption account using my credit card. The amount was successfully deducted from my card, but the funds never appeared in my Uption balance. Since then, I’ve been trying to contact customer support—but with zero success. Their phone line keeps me waiting...
On June 24, 2025, at 00:00:50, I transferred ₺2.519,69 to fund my Uption account. This was my first transaction on the platform, and I was informed that I needed to complete a verification process before the funds could be credited. I immediately followed all the necessary steps, contacted Uption vi...
On June 1, 2025, a person named A** D******** accidentally sent ₺50 to my account on Uption. Following this transaction, my account was blocked without any notification. Because of this, I can’t access my own money, which is ₺205. When I noticed the issue, I contacted customer service. They told me ...
On June 10, 2025, I attempted to load ₺20,000 onto my Uption account using my credit card. The amount was successfully deducted from my bank account, but the funds never appeared in my Uption balance. It’s been days, and there has been zero progress or communication from the company. I’ve tried eve...
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