Lost access after identity update request on Uption, what steps should I take next?

If you lost access after an identity update request on Uption and want your account back fast;

Check for verification issues;

• Check your email (including Spam) for:
– KYC/ID verification request
– Rejection notice
– Additional document request
• Log in to see if there’s a status message (Under Review / Restricted)

Confirm what you submitted;

• Note:
– Date you uploaded documents
– Type of ID submitted
– Whether selfie/video verification was required
• Make sure documents were:
– Clear and not expired
– Matching your account name

Gather key details;

• Account email / phone number
• Screenshot of access error
• Screenshot of document submission confirmation (if any)

Contact Uption Support immediately;

• State:
– You lost access after identity update
– You already submitted verification documents
• Provide:
– Account details
– Submission date
– Screenshots
• Ask them to:
– Confirm verification status
– Reopen account access
– Provide a clear review timeline

If documents were rejected;

• Ask for the exact reason
• Resubmit corrected documents promptly

If support delays or ignores you, please feel free to share your experience. You can also file a complaint on our website.