If your Uption account is still unverified after days, long delays are common and not unusual.
Some users report waiting multiple days with no update after submitting documents.
Make sure every detail (name, ID number, birthdate) exactly matches your official ID, and if you’re a foreign user, upload a passport or valid residence permit clearly as required.
Double-check that all required steps (including face/video verification if shown) are completed in-app, because missing any element can stall approval.
If there’s still no progress, contact official Uption support via the in-app help or their contact page with your verification screenshot to ask for a status update.
If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.
Related Complaints
I Face Inaccessible Account Verification and Card Delivery Issues on Uption

I created an account on the Uption platform, hoping to use its services smoothly. However, I was never able to use my account because it has been stuck in the verification process from the very beginning. Although the system claims that my card has been delivered, I have not received any physical ca...
Uption Has Delayed My Unlimited Account Approval for Over a Month Without Update

I submitted all the required and correct information to upgrade to an unlimited account on Uption, expecting the verification process to take a day at...
Uption Didn’t Verify My Account But Sent People to My Door for a Signature

I downloaded the Uption app and registered over a month ago, but my identity still hasn’t been verified. Despite this, today two people unexpectedly showed up at my door. They called me and said, “Your Uption card is coming, please sign for it.” They asked for my ID—even though my account hasn’t bee...
I Can’t Use My Uption Account Because Approval Is Still Pending with No Updates
I recently opened a new account with Uption, but I haven’t been able to perform any transactions because the account is still pending approval. I understand there is a verification process, but no one has informed me how long this will take, or if there’s anything missing from my application. I’ve ...
I Can’t Use My Uption Account Because the Agreement Approval Is Still Pending

I recently opened a Uption account and completed all the necessary membership steps as instructed. The platform clearly stated that I would be able to use my account immediately after registration was finalized. However, despite finishing the entire process, the system still shows that my agreement ...
Uption Won’t Approve My Account and Won’t Let Me Delete It Either
I opened an account with Uption and completed all the required steps, including submitting my full personal and ID information. However, the system still says that the agreement approval process is “in progress.” It’s been too long, and nothing is moving forward. I’ve decided I no longer want to use...
I Can’t Receive SMS or Use My Uption Card Weeks After SIM Block Was Supposedly Lifted

After switching my phone number to a new carrier, I stopped receiving SMS messages on my SIM card—meaning I couldn’t verify my identity or use my Uption card at all. I immediately contacted Uption customer service and also submitted a formal written request via email. They told me the SIM block had ...
Uption Still Hasn’t Approved My Account After 3 Days and Won’t Let Me Delete It

Hello, I opened a Uption account three days ago and completed all the required steps, including entering sensitive personal information and my ID details. Despite this, the system still shows that the agreement approval process is ongoing, and I can’t access or use my account. I’ve lost trust in the...
Uption Delayed My ID Verification for 3 Days and Still Hasn’t Sent My Card

I completed the identity verification process on Uption, but it has now been three full days and I’m still waiting. After submitting my documents, I received a message saying I would get an SMS once my ID is verified. That message never came. At the same time, I also received another confusing noti...
Unable to Withdraw Payment on Uption – Account Verification Delayed

I recently received a payment through the Uption app, so I immediately created an account to access my funds. However, because my account has not yet ...
Uption Account Stuck in Verification – No Courier Delivery After a Month

I downloaded the Uption mobile app and registered over a month ago, but I still can’t complete any transactions. My account remains stuck in the contract approval process, and I have been unable to use the service at all. A courier called me for document verification, and since I work during the da...
Uption NFC ID Verification Keeps Resetting – Can’t Complete Verification

I am trying to complete my identity verification on the Uption app using the NFC feature, but every time I scan my ID, the app sends me back to the main screen instead of progressing to the next step. This happens repeatedly, making it impossible to complete the process. I have tried multiple times...
Uption Account Verification Stuck – Cannot Access My Funds

I chose Uption because I thought it was a fast and reliable service, but I have been waiting 12 hours for my account verification despite submitting all required identity documents correctly. I need urgent access to my funds, but the system still hasn’t approved my account. This delay has caused se...
UPTION App Stuck in Contract Approval—No Courier, No Progress

I downloaded the UPTION mobile app and registered about a month ago, but I still can’t perform any transactions because my contract approval is stuck in progress. It keeps saying a courier will arrive, but no one ever shows up. To speed up the process, I even updated my address, hoping that the cou...
Unable to Register on UPTION – Keeps Showing "Incorrect Information" Error

I’m trying to register on UPTION, but every time I complete the process, it displays an error message saying, "Incorrect information entered," despite all my details being correct. I’ve double-checked everything, and there seems to be no issue on my end. This is extremely frustrating, and I need a q...
Uption App Contract Approval Pending, Urgently Need to Send Money Abroad

I downloaded the Uption app two days ago, but my contract approval process has not been completed yet. I urgently need this approval to be finalized as I need to send money abroad as soon as possible. I am requesting that my approval be expedited because this is a time-sensitive matter, and I cannot...
I've Been Waiting 1.5 Months for Uptown Bank Account Approval Without Updates
It's been 1.5 months since I opened an account with Uptown Bank to send money abroad, but my account is still pending approval. I don't understand why the process is taking so long—it's not like I'm trying to open a state bank. This prolonged delay is causing me significant frustration, and I feel i...




