On December 29, 2025, I completed a **bank transfer of $4,100 through the Uption app. Although Uption is associated with Aktif Bank, I noticed that Aktif Bank charged an excessive fee of $16 on this transfer from Uption to my own Aktif Bank account.
Because I believe this fee is unreasonable and unfair, I contacted Uption by email to request a refund of the fee, but I received no response and no explanation.
To resolve this issue fairly, I request that the $16 charged on this transfer be refunded to me.
On December 18, 2025, at around 8:30 p.m., an amount of $17 USD was withdrawn from my UPTION account via an online transfer without my knowledge or authorization. My UPTION account is linked to my AK Bank and VakıfBank accounts, and I noticed this unexpected deduction when I checked my balance. I c...
On 12/08/2025, I transferred €3,700 from my VakıfBank account to my euro account in Aktif Bank’s Uption app. The reference number for this transaction on VakıfBank’s side is S003984025566425. VakıfBank successfully sent the money, but the transaction was rejected by Uption. Even though this was a do...
On June 5, 2025, I made a ₺1,900 deposit to my Uption account using my credit card. The amount was successfully deducted from my card, but the funds never appeared in my Uption balance. Since then, I’ve been trying to contact customer support—but with zero success. Their phone line keeps me waiting...
Hello, I received an EFT transfer of ₺100,000 to my Uption account, but immediately after, my account was blocked. I am unable to access my funds, and this is causing serious issues for me. I have tried contacting customer support, but I am not getting any clear answers. I need my money to be retur...
On June 24, 2025, at 00:00:50, I transferred ₺2.519,69 to fund my Uption account. This was my first transaction on the platform, and I was informed that I needed to complete a verification process before the funds could be credited. I immediately followed all the necessary steps, contacted Uption vi...
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