Uption froze my transfer and I can’t use money, how can I resolve this?

I am using the UPTION mobile application on an iPhone 12 mini with the latest iOS in Istanbul, Turkey, and for the past four days I have been unable to transfer my balance to anyone. On Friday, immediately after receiving a payment from another account, every attempt to send money to domestic bank a...

I am a customer of Uption Bank with a savings account linked to IBAN **** 0014 3000 0000 0026 4099 64, in the name of Amaechi Benedict Oford***. The email address associated with my account is amaechiez***@yahoo.com. I normally use my Uption Bank app in Esenyurt, Istanbul, but I travelled to Nigeria...

On 12/08/2025, I transferred €3,700 from my VakıfBank account to my euro account in Aktif Bank’s Uption app. The reference number for this transaction on VakıfBank’s side is S003984025566425. VakıfBank successfully sent the money, but the transaction was rejected by Uption. Even though this was a do...

For the past week, the ₺6,006 balance in my Uption account has been blocked, and I have been unable to access it in any way. My account displays a warning saying “temporarily blocked, please contact us via email,” but even after sending multiple emails, I have received no response. When I managed to...

Two days ago, a money transfer of €130 was sent to me from abroad. However, when I tried to log into my Uption individual account, I was redirected to the security question screen. Even though I entered the correct answer, the system did not accept it. I didn’t receive any other error message or war...

On June 1, 2025, a person named A** D******** accidentally sent ₺50 to my account on Uption. Following this transaction, my account was blocked without any notification. Because of this, I can’t access my own money, which is ₺205. When I noticed the issue, I contacted customer service. They told me ...

Hello, my Uption account has been blocked again for the second time. I have money in the account, but it keeps getting frozen without any clear reason. This constant blocking is causing me serious trouble and frustration. I chose Uption because I trusted it to be safe, but these repeated blocks are ...

My Uption account has been restricted, and I have no idea why. They said it’s because of two or three transactions, but they won’t explain the exact reason. If I can’t make transfers, then why did I even download this app? This situation is unacceptable. I can’t even use my card for any transactions...

I have only had my Uption account for 2 to 3 months, and despite making just 10 to 15 transfers totaling around ₺2,000 to ₺5,000, my account was suddenly blocked without explanation. When I asked why, they said the relevant department is reviewing my account, and this process will take at least two ...

Uption has blocked my account, and I can’t access or withdraw any of my funds. I’ve only been using the platform for less than a month, and suddenly my account was frozen without any explanation. I called customer service right away, and they said someone would get back to me—but I haven’t received ...

My Uption account has been restricted, and I have no idea why. I wasn’t notified of any issue, and no explanation has been given. As a result, I’m completely unable to transfer or withdraw the money in my account. I’ve been waiting for someone from Uption to reach out and clarify the situation, but...

Hello, I received an EFT transfer of ₺100,000 to my Uption account, but immediately after, my account was blocked. I am unable to access my funds, and this is causing serious issues for me. I have tried contacting customer support, but I am not getting any clear answers. I need my money to be retur...

Hello, good day. I’ve been trying to withdraw my money from UPTION to my bank account for about 10 days now, but I haven’t been able to do so. This situation has caused me significant inconvenience. Whenever I call, they keep saying they will resolve the issue, but nothing gets fixed. I’ve been call...

I'm currently abroad, and all my money is stuck in my Uption account, which has been blocked without any explanation. I can't pay for my hotel or buy a plane ticket to return to Turkey—I’m on the verge of being left on the streets. There has been no communication or effort to resolve this issue. If ...

After just 10 days of using my Uption account, you suddenly restricted it for no clear reason. I woke up one morning, and my account was blocked with ₺270,000 still in it! What possible justification could you have? From now on, I won’t trust you with my money. You’ve seriously disappointed a loyal ...

I’ve been using the Uption app, supposedly designed for receiving international transfers, but it’s been a huge disappointment. After my first five transfers, Uption essentially froze my account and restricted access to my funds. I can’t withdraw the balance to my domestic account, and when I try co...

My Uption account was suddenly restricted, and I have no idea why. I tried calling, but no clear explanation was given. Why has my account, which has been active for a long time, been flagged? I’m preparing for my wedding, and family members who can’t attend are sending money to support us, but now ...

On August 23, 2024, my Uption account was suddenly suspended without any explanation. I have a significant amount of money stuck in the account, and despite reaching out for days, I’m constantly being brushed off without any real answers. This situation has caused delays with my loans, bills, and bu...

Hello, I need to file a complaint about UPTION. For 18 days now, I’ve been unable to withdraw money from my account, and my funds are stuck. The system says my account is "temporarily blocked," but I have no idea why. Just two days after opening the account, they blocked it without any explanation. ...