Uption Bank Account Blocked With No Access to Funds or Support

I am a customer of Uption Bank in Turkey and for the last two days I have not been able to access my online banking account. When I try to log in, I see a message stating that my access is temporarily blocked, and because of this I also cannot use my card or withdraw any money. There is approximately ₺17,000 in my account that I cannot reach due to this block. I did not receive any prior information from the bank by SMS or email about the reason for this block or how long it would last. After noticing the problem, I tried to contact Uption Bank through several different channels but I still have not been able to get any response. I sent a detailed message via WhatsApp explaining my situation and attached photos of my ID card and passport, yet no one replied. I called the contact number provided by the bank and waited on the line for about half an hour, but my call was not answered. I also sent an email describing the situation and asking for support, and I have not received any response to that either. I request that my online banking account and my card be urgently unblocked so that I can access and use my funds without restriction. If for any reason it is not possible to remove the block, I ask that the ₺17,000 in my account be returned to me as soon as possible and that I be given a clear written explanation of the reason for the block and the process applied.