My transfer didn’t arrive to recipient via Uption, what’s best way to get it back?

If your transfer didn’t arrive to the recipient via Uption and you want to recover it fast;

First confirm the transfer status;

• Log in to Uption → Transaction history
• Check if it shows:
– Completed
– Pending
– Failed
• Note the transaction/reference ID
• Screenshot the status

Verify recipient details;

• Confirm:
– IBAN / account number
– Recipient name
– Bank name
• Make sure no typo was made
• Ask the recipient to check:
– Incoming transfers
– Pending/holding transactions

Contact Uption Support immediately;

• State:
– Transfer did not reach recipient
• Provide:
– Account email
– Transfer amount
– Date & time
– Transaction ID
• Attach:
– Screenshot of transaction
• Ask them to:
– Trace the transfer
– Confirm where funds are currently held
– Reverse the transaction if not delivered

If marked “Completed” but not received;

Consider filing a complaint on Xolvie to raise awareness and pursue a resolution.