My transfer didn’t arrive to recipient via Uption, what’s best way to get it back?

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Xolvie Resolution Specialist February 11, 2:19 pm

If your transfer didn’t arrive to the recipient via Uption and you want to recover it fast;

First confirm the transfer status;

• Log in to Uption → Transaction history
• Check if it shows:
– Completed
– Pending
– Failed
• Note the transaction/reference ID
• Screenshot the status

Verify recipient details;

• Confirm:
– IBAN / account number
– Recipient name
– Bank name
• Make sure no typo was made
• Ask the recipient to check:
– Incoming transfers
– Pending/holding transactions

Contact Uption Support immediately;

• State:
– Transfer did not reach recipient
• Provide:
– Account email
– Transfer amount
– Date & time
– Transaction ID
• Attach:
– Screenshot of transaction
• Ask them to:
– Trace the transfer
– Confirm where funds are currently held
– Reverse the transaction if not delivered

If marked “Completed” but not received;

Consider filing a complaint on Xolvie to raise awareness and pursue a resolution.

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