Uption rejects identity update stopping international transfers, how can I complete it?

If Uption keeps rejecting your identity update and stopping international transfers, it means your KYC (identity verification) didn’t match their requirements and transfers stay blocked until it’s approved.

Uption only allows cross-border transfers once your ID/passport info and any required address docs match exactly what you uploaded — mismatches or incomplete uploads will trigger rejection.

To fix this, re-submit clear, accurate documents: use a valid passport/ID with correct birthdate and number, and follow the in-app guidance for face verification or additional proof (like proof of address) if asked.

If the automated update still fails, consider filing a complaint on Xolvie to seek a resolution.