I trusted the Uption Card and loaded $2000 into my account, intending to use it for USD transactions. However, when I tried to make a purchase, the transaction failed multiple times. Then came the real shock, when I logged into my account, I saw that my USD balance had been automatically converted to Turkish Lira (TRY) without my consent, and without any SMS, email, or app notification. This caused me serious financial and emotional distress. I relied on Uption, but now I have no access to my USD funds and cannot use the TRY balance either. Worse still, I’m unable to convert the TRY back into any foreign currency, and transferring it to my bank via FAST incurs a fee of ₺544. When I contacted customer service, they hung up after saying, “We will call you back,” and never did—it felt like I was being mocked. This kind of unauthorized conversion without any notice is completely unacceptable and illegal. I demand an official explanation, restoration of my USD balance or a full refund, and compensation for the inconvenience and losses I have suffered. I will take all necessary legal action to resolve this.
On June 8th, I used my credit card to deposit ₺4,000 into my Uption account. The payment was successfully charged to my card and reflected in my bank statement. However, it has now been over two days and the funds have still not been credited to my Uption account. I cannot access the money I paid, a...
I deposited a significant amount into my foreign account through Uption. Later, I was told the money would be credited to my Turkish ₺ account, but nothing has changed in any of my accounts. When I called customer service, they kept delaying and gave me no real solution. This lack of transparency an...
On June 10, 2025, I attempted to load ₺20,000 onto my Uption account using my credit card. The amount was successfully deducted from my bank account, but the funds never appeared in my Uption balance. It’s been days, and there has been zero progress or communication from the company. I’ve tried eve...
On June 5, 2025, I made a ₺1,900 deposit to my Uption account using my credit card. The amount was successfully deducted from my card, but the funds never appeared in my Uption balance. Since then, I’ve been trying to contact customer support—but with zero success. Their phone line keeps me waiting...
On June 5, 2025, I transferred $500 USD from my Enpara personal account to my Uption account. Despite the funds being withdrawn from Enpara, the money never arrived in my Uption balance. When I contacted Uption customer service on the same day, I was told they do not accept foreign currency transfer...
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