On 12/08/2025, I transferred €3,700 from my VakıfBank account to my euro account in Aktif Bank’s Uption app. The reference number for this transaction on VakıfBank’s side is S003984025566425. VakıfBank successfully sent the money, but the transaction was rejected by Uption. Even though this was a domestic transfer within Turkey to my own Euro account, I cannot understand the reason for the rejection. Despite Uption rejecting the transaction, the €3,700 deducted from my VakıfBank account has not been returned to me. Since that date, I have repeatedly called Uption customer service, but I have been unable to reach a live representative. For the past four days, I have continuously called and only heard recorded messages, with no response or callback provided. When I spoke with a VakıfBank customer representative, I was told that there is no refund recorded in my account and that the funds may still be waiting in Uption’s pool. I am experiencing serious hardship due to this situation. Including deductions, the total amount comes to €3,742.53. I urgently request that this issue be investigated, that the rejected transfer amount of €3,700, including deductions, be immediately refunded to my VakıfBank account, and that I be provided with a clear explanation in writing or by phone.
On June 5, 2025, I made a ₺1,900 deposit to my Uption account using my credit card. The amount was successfully deducted from my card, but the funds never appeared in my Uption balance. Since then, I’ve been trying to contact customer support—but with zero success. Their phone line keeps me waiting...
On June 10, 2025, I attempted to load ₺20,000 onto my Uption account using my credit card. The amount was successfully deducted from my bank account, but the funds never appeared in my Uption balance. It’s been days, and there has been zero progress or communication from the company. I’ve tried eve...
I used the Uption app to send Turkish ₺ to Uzbekistan, but the recipient never received the money. When I contacted Uption customer service, they insisted the payment was completed and the recipient should be able to access the funds. However, when the recipient checked with their bank using the Upt...
On June 24, 2025, at 00:00:50, I transferred ₺2.519,69 to fund my Uption account. This was my first transaction on the platform, and I was informed that I needed to complete a verification process before the funds could be credited. I immediately followed all the necessary steps, contacted Uption vi...
On June 8th, I used my credit card to deposit ₺4,000 into my Uption account. The payment was successfully charged to my card and reflected in my bank statement. However, it has now been over two days and the funds have still not been credited to my Uption account. I cannot access the money I paid, a...
Comments