I made a flight booking today through Wego for a ticket from Jeddah to Cairo dated April 16, and the payment was processed through Turna. The ticket amount was deducted from my account at AlAhli Saudi Bank, but the booking was not confirmed, and I did not receive any booking number or reference fro...
Dear Sir/Madam, I am writing to formally lodge a complaint against Turna “Tripenia Bilisim Turiz” IATA number 88227226 TRNCOM Seyahat Acentası (also referenced as part of turna.com or Yolcu360 in some contexts) https://www.turna.com/contact an online travel agency based in Istanbul, Turkey regarding...
I purchased a round-trip flight ticket via Turna.com for the route Tashkent–Hangzhou on 19.04.2026 and Hangzhou–Tashkent on 27.04.2026, with Uzbekistan Airways, under PNR 7I5RI7. The ticket was issued in the name “B*** A***” while my correct surname as shown in my passport is “B***” This is a simple...
On February 25, 2026, I purchased a round-trip Etihad Airways ticket through Turna for the Dammam–Seoul–Dammam route. The departure flight was scheduled for March 2, 2026, and the return flight for March 4, 2026 (Ticket No: 6075017061213, PNR: 9ZU9N5). The total amount paid for this ticket was SAR 3...
I purchased a flight ticket from Riyadh to Hyderabad via Turna.com, with a scheduled departure on 25 March at 11:10 AM. The flight was cancelled, and since the ticket was issued through Turna.com, I am facing serious difficulties in getting any solution. Immediately after the cancellation, I contact...
I purchased return flight tickets between Dammam and Cairo through Turna for travel between 2 March and 21 March 2026, with the flights operated by Etihad and Egyptair under the booking references 7B9RIA and 7B7KPI. These flights were cancelled by the airlines, after which I requested a refund throu...
I purchased a flight ticket on turna.com for the Red Wings flight from Batumi to Sochi, scheduled for 20 March at 00:00. The payment was successfully taken from my account, but I never received the ticket and therefore could not use the service I paid for. After noticing that the ticket had not been...
On March 9, 2026, I purchased a flight ticket through the website موقع تورنا for travel from Jazan, Saudi Arabia to Cairo, Egypt. However, the booking process did not complete successfully, even though the full amount of approximately $814 was deducted from my account. To date, the amount has not b...
I am writing to report a serious lack of support and unprofessional behavior from Turna.com regarding my booking for 4 passengers. Our flight MU2361 with China Eastern Airlines on March 15, 2026, was officially cancelled by the airline due to operational reasons, and I have an official “Certificatio...
On October 12, 2025, at 02:44 AM (Azerbaijan time), I attempted to purchase a flight ticket through Turna.com for Air Arabia Airlines. When I reached the payment stage, the ticket price suddenly increased from 1,970 AZN to 2,300 AZN, which caused me significant inconvenience and frustration. This w...
On October 17, 2025, I purchased a round-trip flight ticket from Dubai to Izmir with SunExpress via Turna.com, paying a total of ₺13,902 (Reservation Code: YB33SB). However, when I submitted a cancellation request less than 24 hours after purchase, I was offered a refund of only ₺340, which is unrea...
"Thank you"
I made a flight reservation with Turna.com and asked for a cancellation five days ahead of the departure date. They let me know that just 10% of the t...
"I thank the relevant team leader"
On July 24, 2025, I purchased a bus ticket departing from Istanbul Gebze Bus Terminal. While buying the ticket, I called Turna customer service to ask...
On July 15, 2025, I purchased 3 tickets on Turna.com for a SunExpress flight from Izmir to Mardin on July 21, 2025. However, during ticketing, I accidentally wrote 21 December 2025 in the date field without realizing it. On July 21, I realized this at the airport and requested cancellation. However,...
I purchased points using my credit card on Turna.com to make a ferry reservation. Although their website clearly states that these points can be used for ferry bookings, I was unable to apply them during checkout. The payment page did not display any option to use my accumulated points, leaving me u...
While purchasing a flight ticket from Turna.com, I noticed a serious issue: they applied an interest charge (vade farkı) to my credit card payment—even though it clearly says on Google that Axess cardholders get 3 interest-free installments. I tested four different bank cards, and all of them were c...
On April 27, 2025, I purchased a ticket from Turna.com for a Pegasus charter flight from Turkey to Austria scheduled for June 3. I was fully aware that charter flights are non-refundable and non-cancelable, and I accepted that risk. However, after purchasing the ticket, I attempted to manage my book...
I booked a round-trip international flight through Turna.com, trusting the platform would handle things professionally. But just 36 hours before departure, I found out my ticket was for a charter flight—something that was never clearly stated during purchase. That was the first shock. Then I tried t...
I purchased a ticket through Turna.com for an 11:00 AM bus operated by Ali Osman Ulusoy. I made the booking at 10:00 AM and called the bus company directly at 10:38 AM. They informed me that the bus had already passed the Terme stop and advised me to contact Turna.com to reschedule the ticket for a ...
Today, I purchased a flight ticket through Turna.com, but I’m unable to view or manage my booking on the SunExpress website. The reason? I wasn’t provided with an original PNR code, which is essential to access my reservation directly with the airline. I immediately contacted Turna.com’s customer se...
We purchased two tickets on Turna.com for a flight from St. Petersburg to Kazan. Right after completing the payment, we noticed that there was a minor spelling error in the second passenger’s name—just a single letter was incorrect. The correct name should have been “H******,” but it was mistakenly ...
I booked a flight on Turna.com for April 30 from Kazan to St. Petersburg, but I accidentally made a small typo in my name—just a single letter. I double-checked my name before booking, but somehow the spelling changed during the process. When I realized the mistake, I immediately contacted Turna.com...
I purchased a round-trip ticket on Turna.com for two people—flying from Istanbul to Podgorica on May 6, 2025, and returning on May 9, 2025. I completed the booking online, and the payment was successfully deducted from my card. However, right after the payment, Turna.com canceled my ticket without e...
On April 1, 2025, I bought a bus ticket through Turna.com. While selecting my seat, there was a technical issue or some kind of glitch, and my card was charged three separate times for the same ticket. I immediately contacted customer service, and they assured me that two of the charges would be re...