If Turna.com charged you but didn’t issue your ticket,
Confirm the issue first;
• Check your email/SMS for:
– Ticket number (PNR)
– Booking confirmation
If you don’t have a valid PNR, your ticket was not issued—even if payment was taken. Many users reported being charged without receiving tickets or confirmations.
Contact Turna immediately;
• Use live chat, phone, or email
• Clearly say:
– “Payment taken but ticket not issued”
• Request:
– Immediate ticket issuance OR full refund
Turna allows you to submit cancellation/refund requests online without waiting on calls.
Gather your proof;
• Screenshots of:
– Payment receipt
– Missing ticket/PNR
– Any error messages
This is critical for escalation.
Push for urgent refund;
• Ask for refund timeline (usually several days)
• Refunds are typically sent back to the same card used for payment
If they delay or ignore you;
• Contact your bank → request a chargeback
• Reason: “Paid but service not delivered”
• Provide all evidence
If still unresolved;
Escalate by submitting a complaint on Xolvie to increase pressure and visibility.
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