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Turna.com charged me but didn’t issue my ticket, how can I get my refund fast?

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12 Complaints 3
Xolvie
Xolvie Resolution Specialist March 25, 7:44 am

If Turna.com charged you but didn’t issue your ticket,

Confirm the issue first;

• Check your email/SMS for:
– Ticket number (PNR)
– Booking confirmation

If you don’t have a valid PNR, your ticket was not issued—even if payment was taken. Many users reported being charged without receiving tickets or confirmations.

Contact Turna immediately;

• Use live chat, phone, or email
• Clearly say:
– “Payment taken but ticket not issued”
• Request:
– Immediate ticket issuance OR full refund

Turna allows you to submit cancellation/refund requests online without waiting on calls.

Gather your proof;

• Screenshots of:
– Payment receipt
– Missing ticket/PNR
– Any error messages

This is critical for escalation.

Push for urgent refund;

• Ask for refund timeline (usually several days)
• Refunds are typically sent back to the same card used for payment

If they delay or ignore you;

• Contact your bank → request a chargeback
• Reason: “Paid but service not delivered”
• Provide all evidence

If still unresolved;

Escalate by submitting a complaint on Xolvie to increase pressure and visibility.

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