Turna.com applied unfair cancellation fees, how can I get a full refund?

I purchased a flight ticket from Riyadh to Hyderabad via Turna.com, with a scheduled departure on 25 March at 11:10 AM. The flight was cancelled, and since the ticket was issued through Turna.com, I am facing serious difficulties in getting any solution. Immediately after the cancellation, I contact...

On October 17, 2025, I purchased a round-trip flight ticket from Dubai to Izmir with SunExpress via Turna.com, paying a total of ₺13,902 (Reservation Code: YB33SB). However, when I submitted a cancellation request less than 24 hours after purchase, I was offered a refund of only ₺340, which is unrea...

On July 15, 2025, I purchased 3 tickets on Turna.com for a SunExpress flight from Izmir to Mardin on July 21, 2025. However, during ticketing, I accidentally wrote 21 December 2025 in the date field without realizing it. On July 21, I realized this at the airport and requested cancellation. However,...

I booked a flight on Turna.com for April 30 from Kazan to St. Petersburg, but I accidentally made a small typo in my name—just a single letter. I double-checked my name before booking, but somehow the spelling changed during the process. When I realized the mistake, I immediately contacted Turna.com...

I purchased a round-trip ticket on Turna.com for two people—flying from Istanbul to Podgorica on May 6, 2025, and returning on May 9, 2025. I completed the booking online, and the payment was successfully deducted from my card. However, right after the payment, Turna.com canceled my ticket without e...

I purchased a round-trip flight ticket from Istanbul to Mardin for February 21, 2025 – March 1, 2025. I booked my outbound flight with a different airline, but due to weather conditions, my February 21 flight was canceled. As a result, I could no longer use my return ticket, which I purchased throug...

I booked a flight ticket through Turna.com but had to cancel it six days before departure. Despite canceling well in advance, I was shocked to learn that out of 3326₺, only 149₺ would be refunded—an amount they claim as taxes, which doesn’t even match the actual tax breakdown. When I requested a fl...

On January 13, 2025, I purchased tickets for three people via Skyscanner through Turna.com, and the payment was successfully processed from my card. However, just two minutes later, I received a call from Turna.com claiming the ticket prices had changed and demanding an additional fee of over ₺6000....

On November 9, 2024, I purchased a flight ticket from Turna.com for ₺34,448. Unfortunately, due to a visa issue, I was unable to use the ticket, which was completely beyond my control. I immediately initiated the cancellation and refund process, expecting a reasonable refund based on their policy. ...

I purchased a round-trip ticket from Minsk to Istanbul through Turna.com. When I attempted to cancel the return ticket, I was informed that it could not be refunded because it was a charter flight. However, when I contacted the airline, they stated that any refund should be processed by the ticket s...

I purchased four SunExpress tickets via Turna.com, each costing approximately ₺1350. When I tried to cancel them six days before the flight, I was informed that I would only receive a refund of ₺161 per ticket. This is unacceptable. In the past, I’ve canceled tickets just 8 hours before the flight a...

I booked a flight ticket through Turna.com for ₺4300 but had to cancel it the following morning as I couldn’t find a suitable return flight. Despite canceling within 8 hours, I was only offered a refund of ₺2061—less than 50% of the ticket price. Additionally, they informed me that the refund would ...

On August 15, 2024, I purchased a round-trip ticket from Turna.com with PNR numbers Z2NAD8 (departure) and HY923N (return). I recently requested a change for my ticket. While the price for the new ticket is listed as ₺7500 on their website, I was charged ₺8500 for the change. Additionally, I am not ...

I purchased ticket number 1U401F from Turna.com for ₺1800. Due to a schedule change, I requested a cancellation. However, they sent me a form offering only ₺67 as a refund for a ticket I paid a significant amount for. This offer is completely unacceptable, and I demand a full refund of the amount I ...

I purchased a round-trip ticket on Turna.com and paid an extra 17,000₺ specifically for a fully refundable option. However, during the refund process, I was only refunded 500₺. When I contacted customer service, they claimed it was the amount set by the airline and that this is "normal." It feels l...

On October 22, 2024, around 9:25 PM, I purchased a ticket from Turna.com for my trip to China, costing ₺24,000. Later that day, I had to cancel my plans and requested a refund. Initially, Turna.com offered me a refund of ₺16,000, which I accepted. However, they then claimed there was a technical iss...