On April 1, 2025, I bought a bus ticket through Turna.com. While selecting my seat, there was a technical issue or some kind of glitch, and my card was charged three separate times for the same ticket.
I immediately contacted customer service, and they assured me that two of the charges would be refunded. However, it's been days, and I still haven’t received a single refund. This is unacceptable. They acknowledged the error, yet I’m left without my money and without any updates or follow-up support.
I expect Turna.com to issue the refund without further delay. This was their system’s mistake, and I shouldn’t have to chase them for my own money. Please resolve this immediately—I’m tired of waiting.
On January 13, 2025, I purchased tickets for three people via Skyscanner through Turna.com, and the payment was successfully processed from my card. However, just two minutes later, I received a call from Turna.com claiming the ticket prices had changed and demanding an additional fee of over ₺6000....
Yesterday, I purchased a plane ticket from Turna.com. Although the payment was successfully deducted from my card, my ticket was not confirmed. Instead, I was asked to pay additional charges to finalize the booking. I cannot understand this kind of service. You take payment for the ticket at the adv...
I booked a flight from Antalya to France on March 31, 2025, through Turna.com. However, Transavia France canceled the flight, and when I contacted the airline, they directed me to Turna.com for a refund. Unfortunately, Turna refuses to process my refund despite the fact that the flight is no longer ...
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