On October 17, 2025, I purchased a round-trip flight ticket from Dubai to Izmir with SunExpress via Turna.com, paying a total of ₺13,902 (Reservation Code: YB33SB). However, when I submitted a cancellation request less than 24 hours after purchase, I was offered a refund of only ₺340, which is unreasonably low.
When I contacted Turna.com customer service, I was informed that the ticket was a charter flight, and therefore, no refund could be issued. However, this was never disclosed during the purchase process. There was no clear information or warning stating that the ticket was for a charter flight or that refunds would be restricted in case of cancellation.
I paid by credit card, and all flight details were sent to me by email. This is my first experience with such an issue, and I find the lack of transparency very disappointing.
I request that at least 80–90% of the total fare (₺13,902) be refunded to me. I also ask that Turna.com address this lack of information about charter flight refund policies and take action to prevent future customer misunderstandings.
On July 15, 2025, I purchased 3 tickets on Turna.com for a SunExpress flight from Izmir to Mardin on July 21, 2025. However, during ticketing, I accidentally wrote 21 December 2025 in the date field without realizing it. On July 21, I realized this at the airport and requested cancellation. However,...
I purchased four SunExpress tickets via Turna.com, each costing approximately ₺1350. When I tried to cancel them six days before the flight, I was informed that I would only receive a refund of ₺161 per ticket. This is unacceptable. In the past, I’ve canceled tickets just 8 hours before the flight a...
On September 8, 2025, I attempted to purchase a ticket on SunExpress’s official website for the September 10, 2025 Kayseri–Izmir flight. During the payment process, I received a message stating that the transaction had “failed,” and I was not given any ticket or reservation number. However, when I i...
I purchased a round-trip ticket on Turna.com for two people—flying from Istanbul to Podgorica on May 6, 2025, and returning on May 9, 2025. I completed the booking online, and the payment was successfully deducted from my card. However, right after the payment, Turna.com canceled my ticket without e...
I purchased a round-trip flight ticket from Istanbul to Mardin for February 21, 2025 – March 1, 2025. I booked my outbound flight with a different airline, but due to weather conditions, my February 21 flight was canceled. As a result, I could no longer use my return ticket, which I purchased throug...
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