Formal Complaint & Request For Investigation Against Turna.com-Refund
Dear Sir/Madam, I am writing to formally lodge a complaint against Turna “Tripenia Bilisim Turiz” IATA number 88227226 TRNCOM Seyahat Acentası (also referenced as part of turna.com or Yolcu360 in some contexts) https://www.turna.com/contact an online travel agency based in Istanbul, Turkey regarding a serious breach of consumer rights and failure to provide any services. On 18/02/2026, Turna took 3 payments, £1,997.97, £1,387.30 & £1,118.80, Total £4,504.07 GBP. Despite successful payment, no valid ticket(s) were issued to me. Furthermore, Turna has failed to provide any acceptable resolution, refund, or justification for withholding my funds. This conduct constitutes: • Failure to deliver the service • Unjust enrichment by retaining customer funds without providing tickets • Potentially misleading and unfair commercial practice. I have made multiple attempts to resolve this matter directly with Turna; however, they have either failed to respond adequately or have delayed resolution unreasonably. I respectfully request that you: 1. Investigate Turna’s conduct in this matter 2. Confirm whether Turna is a registered company 3. Take appropriate regulatory action against the company 4. Please process my refund as soon as possible. I'm happy to provide any supporting documentation. This situation has caused me financial loss and significant distress. I kindly request your urgent intervention to ensure that my rights as a consumer are protected. Please confirm receipt of this complaint and advise on the next steps. Yours faithfully, Faizan Kiya** 004477360665**
