I never received my ticket confirmation from Turna.com, how do I resolve this issue?

I purchased a flight ticket on turna.com for the Red Wings flight from Batumi to Sochi, scheduled for 20 March at 00:00. The payment was successfully taken from my account, but I never received the ticket and therefore could not use the service I paid for. After noticing that the ticket had not been...

On March 9, 2026, I purchased a flight ticket through the website موقع تورنا for travel from Jazan, Saudi Arabia to Cairo, Egypt. However, the booking process did not complete successfully, even though the full amount of approximately $814 was deducted from my account. To date, the amount has not b...

On April 27, 2025, I purchased a ticket from Turna.com for a Pegasus charter flight from Turkey to Austria scheduled for June 3. I was fully aware that charter flights are non-refundable and non-cancelable, and I accepted that risk. However, after purchasing the ticket, I attempted to manage my book...

Today, I purchased a flight ticket through Turna.com, but I’m unable to view or manage my booking on the SunExpress website. The reason? I wasn’t provided with an original PNR code, which is essential to access my reservation directly with the airline. I immediately contacted Turna.com’s customer se...

Yesterday, I purchased a plane ticket from Turna.com. Although the payment was successfully deducted from my card, my ticket was not confirmed. Instead, I was asked to pay additional charges to finalize the booking. I cannot understand this kind of service. You take payment for the ticket at the adv...

On September 17, we purchased Business Class tickets for 4 adults and 2 infants from Frankfurt to Cancun via Turna.com. After receiving the email, I noticed the ticket was in Y class, not Business. I contacted customer service by phone, and they assured me that the tickets were indeed booked as Busi...

I purchased a ticket on August 23 and have been unable to check in ever since. I contacted Turna.com, and they said there was no issue, explaining that since it’s a charter flight, the PNR doesn't work. I've been flying for years, and this is the first time I've heard something like this. Today is S...

We purchased tickets from Turna.com two months ago for a September 5, 2024, 01:20 AM flight from Tirana to Izmir. However, when we arrived at the airport, we were denied boarding because the flight was full. Despite multiple calls to customer service requesting a ticket breakdown for our Air Albania...

I bought and fully paid for my Tiran-Adnan Menderes flight with Air Albania months ago through Turna.com. Despite repeatedly asking for my ticket number, Turna.com assured me there was no issue but never sent the ticket. When I arrived at the airport, my flight was canceled due to an aircraft malfun...