I never received my ticket confirmation from Turna.com, how do I resolve this issue?

First, check your email carefully (including spam/junk folders) because Turna confirmations sometimes arrive late or get filtered.

In some cases, users report that PNR/ticket details are sent hours later or even closer to the flight date, especially for certain bookings or airlines.

Next, log into your Turna account and check “My Trips / Reservations” to see if the ticket exists there even without email confirmation.

If you find a PNR code, try verifying it directly on the airline’s website—this confirms whether your ticket is actually issued.

If nothing appears, please feel free to share your experience. You can also file a complaint on our website.