Turna.com delayed my refund after flight cancellation, how can I claim my money?

On February 25, 2026, I purchased a round-trip Etihad Airways ticket through Turna for the Dammam–Seoul–Dammam route. The departure flight was scheduled for March 2, 2026, and the return flight for March 4, 2026 (Ticket No: 6075017061213, PNR: 9ZU9N5). The total amount paid for this ticket was SAR 3...

I purchased a flight ticket from Riyadh to Hyderabad via Turna.com, with a scheduled departure on 25 March at 11:10 AM. The flight was cancelled, and since the ticket was issued through Turna.com, I am facing serious difficulties in getting any solution. Immediately after the cancellation, I contact...

I purchased return flight tickets between Dammam and Cairo through Turna for travel between 2 March and 21 March 2026, with the flights operated by Etihad and Egyptair under the booking references 7B9RIA and 7B7KPI. These flights were cancelled by the airlines, after which I requested a refund throu...

On July 15, 2025, I purchased 3 tickets on Turna.com for a SunExpress flight from Izmir to Mardin on July 21, 2025. However, during ticketing, I accidentally wrote 21 December 2025 in the date field without realizing it. On July 21, I realized this at the airport and requested cancellation. However,...

On April 6, 2025, I made a hotel reservation through Turna.com (Reservation No: 9062798172814). Shortly after booking, I realized I had entered the wrong number of guests. So, I checked the details within an hour and canceled the reservation right away. When I contacted customer service, they assur...

I purchased a round-trip flight ticket from Istanbul to Mardin for February 21, 2025 – March 1, 2025. I booked my outbound flight with a different airline, but due to weather conditions, my February 21 flight was canceled. As a result, I could no longer use my return ticket, which I purchased throug...

I booked a flight ticket through Turna.com but had to cancel it six days before departure. Despite canceling well in advance, I was shocked to learn that out of 3326₺, only 149₺ would be refunded—an amount they claim as taxes, which doesn’t even match the actual tax breakdown. When I requested a fl...

I booked a flight from Antalya to France on March 31, 2025, through Turna.com. However, Transavia France canceled the flight, and when I contacted the airline, they directed me to Turna.com for a refund. Unfortunately, Turna refuses to process my refund despite the fact that the flight is no longer ...

I purchased four SunExpress tickets via Turna.com, each costing approximately ₺1350. When I tried to cancel them six days before the flight, I was informed that I would only receive a refund of ₺161 per ticket. This is unacceptable. In the past, I’ve canceled tickets just 8 hours before the flight a...

I booked a flight ticket through Turna.com for ₺4300 but had to cancel it the following morning as I couldn’t find a suitable return flight. Despite canceling within 8 hours, I was only offered a refund of ₺2061—less than 50% of the ticket price. Additionally, they informed me that the refund would ...

I purchased ticket number 1U401F from Turna.com for ₺1800. Due to a schedule change, I requested a cancellation. However, they sent me a form offering only ₺67 as a refund for a ticket I paid a significant amount for. This offer is completely unacceptable, and I demand a full refund of the amount I ...

I purchased a round-trip ticket on Turna.com and paid an extra 17,000₺ specifically for a fully refundable option. However, during the refund process, I was only refunded 500₺. When I contacted customer service, they claimed it was the amount set by the airline and that this is "normal." It feels l...

On October 22, 2024, around 9:25 PM, I purchased a ticket from Turna.com for my trip to China, costing ₺24,000. Later that day, I had to cancel my plans and requested a refund. Initially, Turna.com offered me a refund of ₺16,000, which I accepted. However, they then claimed there was a technical iss...

I purchased international tickets from Turna.com with an expensive cancellation and refund option, expecting a hassle-free process if I needed to cancel. Despite canceling our tickets in early August 2024, I have yet to receive my refund. I’ve sent multiple emails, only to be met with various excuse...

During my travel booking today, I tried to select a window seat on the Turna.com website, but it gave me an error. When I called the company, they said that as a female passenger, I couldn’t choose another seat if a seat next to another woman was available. Frustrated, I booked with another company ...

I recently bought a ticket on Turna.com for a flight from Denizli to Istanbul to Adana for myself and a friend. The ticket had a PNR code of TSPJR4 and cost a total of 1606 TL. My travel plans fell through at the last minute, so I tried to cancel my ticket and get my money back. But when I called cu...