Turna.com delayed my refund after flight cancellation, how can I claim my money?

If Turna.com delayed your refund after a flight cancellation,

Confirm your eligibility first;

• If the flight was canceled, you are generally entitled to a refund
• Airlines allow refunds when flights are canceled or heavily delayed
• BUT since you booked via Turna (agency), refund must go through them, not the airline

This is why delays happen.

Check your refund status;

• Log into Turna account
• Check:
– Refund request submitted
– Status (pending / airline approval)
– Email confirmations

Delays often happen because Turna claims they are “waiting for airline response”

Contact Turna and escalate clearly;

• Use phone + email (don’t rely on one channel)
• Say:
– “My flight was canceled and refund is overdue”
• Request:
– Exact refund timeline
– Written confirmation

Push for a deadline

Gather your proof;

• Payment receipt
• Ticket/PNR
• Cancellation notice
• Refund request confirmation

This is critical for disputes.

Force escalation if delayed;

• Contact your bank → request chargeback
• Reason: “Service not delivered / refund not processed”

Banks usually act faster than agencies.

If still unresolved;

• File a complaint on Xolvie to increase pressure