We purchased two tickets on Turna.com for a flight from St. Petersburg to Kazan. Right after completing the payment, we noticed that there was a minor spelling error in the second passenger’s name—just a single letter was incorrect. The correct name should have been “H******,” but it was mistakenly entered as “H******.” We immediately called customer service to report the issue, assuming it would be a simple fix. Instead, they informed us that correcting this tiny mistake would incur a penalty fee of ₺1,750. This is completely unfair and feels like we’re being taken advantage of for something that could have easily been corrected right after the booking. We acted quickly, were transparent, and yet we’re being punished for a simple typo. Turna.com must resolve this issue by refunding the excessive charge and implementing a more reasonable and customer-friendly name correction policy.
I booked a flight on Turna.com for April 30 from Kazan to St. Petersburg, but I accidentally made a small typo in my name—just a single letter. I double-checked my name before booking, but somehow the spelling changed during the process. When I realized the mistake, I immediately contacted Turna.com...
I purchased a round-trip ticket on Turna.com for two people—flying from Istanbul to Podgorica on May 6, 2025, and returning on May 9, 2025. I completed the booking online, and the payment was successfully deducted from my card. However, right after the payment, Turna.com canceled my ticket without e...
On August 15, 2024, I purchased a round-trip ticket from Turna.com with PNR numbers Z2NAD8 (departure) and HY923N (return). I recently requested a change for my ticket. While the price for the new ticket is listed as ₺7500 on their website, I was charged ₺8500 for the change. Additionally, I am not ...
I purchased a round-trip ticket from Sinop to Istanbul for my spouse and child through the THY app. The PNR code is R5H7SR. Later, I realized I had misspelled my spouse's last name and called customer service. They advised me to submit feedback through the THY feedback site to correct it, which I di...
Comments