I canceled my flight via Turna.com but still no refund, how do I escalate this?

First, understand that with Turna, refunds are often delayed because they act as an intermediary between you and the airline, so they may claim they are “waiting for the airline.”

Some users report being stuck between both parties for weeks or even months without resolution.

Start escalation by sending a formal written request (email + support ticket) with your PNR, cancellation confirmation, and refund demand, clearly stating a deadline.

Keep everything documented—this becomes critical if you need to escalate legally or financially.

If there is no response or only delays, join others who’ve shared their stories and found solutions. File your complaint on Xolvie to bring attention to the issue.