I Got No Refund From Trendyol Go for Stale Dessert Order

I’ve been using Trendyol Go for about 3 years and have placed countless orders during that time. I even took the time to check one by one—I’ve made 1,454 orders in total. I’ve only requested a return 3 times, 2 of which were approved, but the most recent one was rejected. Now, I want to explain what happened and why I’ve decided to end my membership—I truly regret using this platform. Trendyol Go has become a service that lacks care and turns into an app where you’re left mistreated despite spending your own money, and where your personal information is shared with third parties. On June 15 at 21:59, I ordered dessert, which arrived around 22:25–22:30. When I tasted it, the baklava was so hard you could break your teeth, and the ice cream was just a frozen block—cheap, low-quality, and inedible. I immediately set the product aside, took photos, and submitted a return request explaining the issue in detail. The product is still with me—I neither ate it nor threw it away. I was told to wait 24 hours for a response, but without any update, my request was denied. Worse, my phone number was shared with the seller without my permission. I got a call from an unknown number, and the person asked, “What didn’t you like?” I explained, and they agreed with me. Thankfully, they were polite—what if they weren’t? A conflict could have easily broken out. Didn’t you consider this? Isn’t it illegal to share my personal information without consent? And it doesn’t end there—I spoke to customer service, and they gave me completely unreasonable responses. In short, I was told, “Forget your money, and you’re expected to eat the product.” Is this acceptable? I paid ₺500 and received a product I didn’t deserve. Money isn’t easy to earn, and is this how you value your customers? I will never use Trendyol Go again after this experience.